Expert in Pro-active monitoring and improving availability of enterprise applications. Proven ability to successfully setup 24x7 web operations powered by process engineering with an eye on high detection rate.
Expertise in Splunk Implementation. Advanced Dashboard and Visualization Development
Successfully Implemented - Splunk IT Service Intelligence (ITSI) and DB Connect with Oracle Monitoring using Splunk App for Oracle. Integrated Oracle Monitoring into ITSI Modules.
•Skilled in all facets of software development life-cycle from requirements gathering, analysis
and conceptual design through architecture and implementation with agile methodologies.
•Expertise in Application Support,Incident, Problem Management and Pro-active Monitoring to detect, mitigate repeated or known incidents.
•Proven success developing strong client relationships using interpersonal communication
skills. Ethical, responsible, detail-oriented with a view of the “Big-Picture”, applies technology
solutions to the business needs and shares knowledge.
•Analytical, problem-solving, effective communication, integrity, team player, simplify and
modernize, conflict management skills.
• Architected Core Components of Benefits OnLine (Retirement Solutions website of Bank of America Merrill Lynch)
• Increased the availability of client-facing websites to 99% by designing pro-active monitoring and process engineering.
• Increased the reliability of management reporting by self-service application.
• 25% increase in service restoral by implementing a simplified and integrated application support model.
• Designed and Implemented Single-Sign on for 5 in-house applications and Federated Login for business-to-business (B2B) connectivity.
• Key Player in designing and implementing Horizontal Application Support Model.