Scope:
Responsible in designing & producing a 3rd Party Vendor Implementation guide to be used by the Desktop deployment team for the E-Ticketing implementation of the Desktop system across 190 sites worldwide.
Challenges:
As the application does not belong to us, we are ‘handicapped’ by not knowing the ‘inner workings’ of the application.
Actions:
Due to the tight dateline, and since the application owner (vendor) is unable to come out with a solution workable for our Client. I had to take up the role to provide workaround to problems faced during the desktop roll out
Achievement:
With the solution that I have came up with, the desktop team would have been able to deliver the desktop portion which fits the Customer's business requirement, resulting 100% successful cut over for the globally within the timeframe committed.
