Gaurav is a Customer Experience (CX) Professional & a Business Analyst for Telecom Sector. He's been in the Telecom industry for 10+ years now. Also play's a role of SME for Campaign Management Strategies and deployment along with developing good Customer Experience Management (CEM) platform.

As a Business Analyst, he has worked with Reliance Communications, IBM , AT&T ,Vodafone and MTNL. He has also played a Consultant role to Clarity International, Australia and Sri Lanka Telecom.

He has the ability to stay nimble & service-independently in a diverse, fast-changing telecommunications landscape. Gaurav has Demonstrated good presentation and interpersonal skills in a multi-vendor, multi-cultural environment.

Currently his assignment includes Building and Managing Best Practices for Customer Value Management, Campaign Management Solutions, Strategies for Customer Retentions , Program Managing Campaign Management Project with Service Partners and Automation of Marketing Solutions.

★ Voluntary churn reduction: Design and deployment of one to one real-time retention process.
★ Involuntary churn reduction: decrease of bad debt based on a customer base segmentation.

Specialties: Telecom Business, OSS/BSS, Billing, Campaign Management System, Customer Value Management (CVM), Customer Lifetime value (CLTV), Loyalty and Retention Programs, Client Coordination, Client Relationship Management, Training, Program Management, Operations, CRM Implementation, Customer Experience Management & Customer Analytics, Usage & Retention (U&R)