it_user158019

55 POINTS5 YEARS
Job function
Editor/Writer
Company size
51-200 Employees
Industry
Marketing Services Firm
Years of experience
10+ years
Company name
Affinity Solutions
Bio

MARKETING COPY / TECHNICAL WRITER / SALES / OPERATIONS
Significant experience in marketing and customer service, including development and communication of tactical plans for implementing strategic initiatives. Experienced in planning marketing opportunities to build sales and market presence. Background in retail sales, training, coaching and developing sales representatives to reach goals and successfully handle escalations. Highly skilled writer with in-depth knowledge of corporate policies and operations. Strong relationship-builder, communicator, negotiator, presenter and leader. Proven ability to resolve high-profile, complex customer situations for mutual profitability. Received numerous recognition awards. Expertise includes:

Product Management
Customer Retention
Customer Service Operations
Customer Relationship Management
Employee Relations
Call Center Management
Productivity Improvement
Training and Development

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