Customer Service, Office Management, Managed Services Manager, Customer Relations, Systems Troubleshooting and Resolution, Hosted Backup Management, Hosted Antivirus Management, Patch Deployment Management, Lead Systems and IT Technician. Provide the best possible customer service and provide resolutions to issues in a timely manner.

My areas of Software Expertise are:

- Needles Case Management Software
- PC Law
- Trumpf Tru Tops Software
- BySoft Software
- Acronis Backup and Recovery
- Trend Micro Antivirus Products
- Real World / Great Plains
- Passport Software
- NCH Dictation Software
- NCH Transcription Software
- Blackberry Enterprise Software
- JungleDisk Backup Software
- Carbonite Backup Software
- Backup Exec Backup Software
- Patterson EagleSoft
- Dexis Dental Software
- Dentrix
- Kodak Practiceworks
- Easy Dental (EZ Dental)
- ACE Dental
- VixWIN 200
- Pierson Imaging Software
- Quick & Easy
- AutoCAD Architecture
- AutoCAD Design
- AutoCAD VIS Render
- REVIT
- Do Scan PRO
- PacWare
- Time Slips
- Lacerte Tax
- Quickbooks – All Versions
- Pro Law
- CostGuard
- Jonas
- Sanctions
- Summation
- Verdical
- TrialWorks
- Trial Director
- Sagitta
- AMS World
- Medent
- Club Systems Management
- CUSA
- CUNA
- FiServe
- American Contractor
- Blue Beam
- Print Exec LT
- BillQuick Accounting Software
- DelTek Accounting Software
- Fed Comp
- Coiler TopForm Bankruptcy
- CASELINK
- Fuel Pro
- Doc Star
- WASP
- StoneEdge
- Acowin
- AcoTruck
- As well as many other software platforms