Continuous Service Improvement Manager at a Large Airline

Project Description

Continuous Service Improvement Manager at a large Airline agreeing Procedures and Work Items using a variety of technologies including Incapsula, New Relic...With a Service Oriented (ITSM) perspective.

Highlights

ahead of schedule
support from colleagues

Difficulties

management had to be convinced
steep learning curve
large no. of people impacted
hard to meet schedule

Technical Skills Used

  • Service Management
  • CSI

Technical Certifications Used

  • ITIL Service Manager
  • SCRUM Master
  • CISA
  • Barajas de Madrid (ES)40.4737-3.57777
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