An experienced, certified IT technical support professional with 11 years’ international/local experience in implementation of several different Server and Virtualisation technologies. An effective communicator, listener and decision maker with strong negotiation and interpersonal skills. Capable of working individually or leading teams and possess strong coaching skills. Proven ability at delivering quality customer solutions and service, an eye for detail, designing and implementing value-add solutions that make a difference to business performance. Excellent business awareness, committed to fresh challenges and greater achievements.