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9 Years
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Over 7 years ago
Answered a question: Which Helpdesk software is best for replacing BMC Service Desk Express?
We are recently seeing a lot of customers changing from legacy tools like BMC, HP , etc to Next Gen and user friendly servicedesk software like Symphony SUMMIT and Service Now wnich have a lower time to value and are enterprise class.
http://www.symphonysummit.com/
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Over 7 years ago
Help Desk Software
About me
6+ Years of Business Solutions Consultant Experience (Software)
Comprehensive Experience in gathering information, designing, developing and architecting Enterprise Management System (EMS) Solutions based on CA, Symphony Summit, BMC, HP, IBM, Numara, NEXThink, Symantec , ManageEngine,Sapphire and HCL NMS in diverse environment.
Experience in gathering information and designing Mobile Device Management (MDM) and Network Security Policy Management solution.
Experience in gathering information and designing Managed Services and Backup Solutions based on CA, Symantec, IBM and EMC Platform.
Implementation experience of Symphony SUMMIT, Manage Engine, Nexthink & HCL NMS solutions.
Basic Knowledge on servers based on HP, IBM, Dell and HCL.
Ability to interact effectively with A-level executives and senior business managers.
Ability to generate & deliver prospect specific presentations and convey design and technical strategies to widely varied audiences.
Exceptional ability & strong inclination to learn new technologies.
Excellent interpersonal, communication and product presentation skills.
Experience in handling customers across multiple verticals like Banking, Hospitality, IT, Telecommunication, Manufacturing, etc.
Awareness of ITIL best practices.
