Information Technology Administrator with 10+ years experience in the IT field with an understanding of operations, customer service, and SOP standards

• Responsible for the configuration, implementation, and maintenance of various technologies managed by the Information Technology department.
• Proven ability to diagnose, troubleshoot, and resolve technical problems in a timely manner
• Continually recognized with positions of increasing responsibility for outstanding work ethics while delivering outstanding communication skills and contributing as an effective team player
• Extensive knowledge and experience in the technical support field with also being especially adept at optimizing and automating tedious business processes
• Bilingual in English and Spanish – orally and written
• Government Security Clearance (Inactive)

Specialties: Operating Systems: Windows XP / Vista / 7 / Server 2003, VMWare, Linux (Fedora RED HAT, Ubuntu)
Software Applications: MAS90, MS Office 2003/2007 (Word, Excel, Power Point, Access, Outlook, Visio, Project), Norton Utilities, Microsoft Exchange Server, Active Directory, Microsoft Visio, MySQL, SQL Server, Antivirus Software (Norton, McAfee, Kaspersky, Nod32, AVG) Raptor.
Networking: LAN/WAN, TCP/IP, VPN, CISCO Routers.
Languages: HTML, Python