Senior Brazilian IT Professional being working at IT areas including application development, technical support for mainframe computers, application performance management, program and project management, professional services, managed services, operation and new technologies.
· Ability to manage team(s), in maintenance outsourcing contracts, delivery of infrastructure and unified communication projects with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals.
· Coach and mentor employee direct reports. Managed multicultural teams at the implementation of critical offshore projects.
· Solid experience to monitor and ensure that organizational goals and contractual commitments are met (e.g. budget/cost, time frame delivery, service availability, responses, reports).
· Participation as advisor to management and peers on broad organizational, technical, and strategic matters of importance.
· Involved on the creation of strategic business plan for organization within guidelines to Business Unit/Corporate objectives; ensure proposed outsourcing projects and infrastructure projects receive appropriate support from commercial area on commercial proposals and technical proposals.
· Feel confortable to resolve/monitor customer/partners escalations as appropriate to guarantee implantation and transition to production.
· Establish and manage relationships with customer/Partner subject matter experts and appropriate customer management, with an objective of maintaining and building infrastructure outsourcing business.

Specialties:
Effectively manage and motivate client engagement teams with diverse skills and backgrounds.
Provide constructive on-the-job feedback/coaching to team members.
Manage expectations of client service delivery.