MBA degreed professional, Certified in Salesforce Administration, Certified Agile Scrum Master (CSM), Certified in ITIL development framework, Certified Six Sigma Black Belt & Certified in Total Quality Management (TQM) with extensive experience in CRM Implementations, Salesforce Implementation, Program Management, Business Strategy, Product Development, Business Road Mapping, Business Process Modeling and Product Delivery Management.
Industry domain expertise in Public Sector (HHS/ NIH / NCUA & DC State Government), Mortgage (FANNIE MAE / FREDDIE MAC), Banking (CITI / CAPITAL ONE), Investment Banking (MORGAN STANLEY), Securities Regulations (FINRA / NYSE), Audit (ERNST&YOUNG), Asset Management (SECURITY BENEFIT GROUP).
• Certified Salesforce Administrator
• Certified Agile Scrum Master (CSM)
• Certified ITIL Consultant
• Certified Salesforce Service Cloud Consultant
• Certified Six Sigma – Black Belt
• U.S. Security Clearance Public Trust