With over 5 years of IT support experience. To pursue a challenging and rewarding career
that would utilize my strong customer service and technical skills. Seeking a position with an
organization that will allow me to grow professionally, challenge and empower me to be a valued asset to their organization.

Qualifications:

Technical help desk experience, Strong analytical skills, Strong collaborative skills
Excellent problem solving skills, Budgeting, Purchasing, Great communication
Team player, Great customer service, Go above and beyond in order to get the work completed in a timely matter.

Administrator / Contracts:

Brivo - Access Control System (Administrator)
Cisco Call Manager (Administrator)
Citrix VDI - Virtual Desktop (Administrator)
Maas360 Mobile Device Management (Administrator)
Microsoft Active Directory (Administrator)
Microsoft Exchange (Administrator)
NOV Well Data (ERP) (Administrator)
Pason (ERP) (Administrator)
Service Desk Plus - IT Help Desk and Ticket System (Administrator)
Verizon Wireless Mobility (Administrator / Contracts)
XEROX Copier and Printer (Administrator / Contracts)

Experience Technical Skills:

Applications:

Apple IOS
CemPro
Chandler Engineering
Cisco - VPN
Citrix - Access Gateway / VPN
Citrix - Go to: Assist / Meeting
Drill Bench
Ghost - Image
Halliburton Landmark
Kaspersky - Antivirus
MaaS 360 Firewall (MDM)
Microsoft:
- Communicator
- Dynamic GP
- Lync/Skype / Skype for Business
- Office 2003/2007/2010/2013/365
- Service Ticket System
NOV Well Data (ERP)
Pason (ERP)
Schlumberger Cemcade
Symantec - Antivirus
WASP: Asset MGMT and Bar Code

Hardware:
Apple Mobile Devices
Cisco Desk Phones
Cisco Routers and Switches
Dell - Desktops and Laptops
HP Plotters / Printers
Lenovo Desktops and Laptops
NEC - Phone System

Infrastructure:
ATT Circuits: Opt-E-Wan, MIS, MPLS
Voice: PRI, IP FLEX

Video Conference:
Cisco Video Conference System
Blue Jean Video
Life Size Video Conference System
Polycom