4.5+ year of experience in IT/ITES industry in consulting, design and implementation of Remedy, ITSM, SRM and Software development using Microsoft Technologies. Expertise in consulting, design and implementations of BMC Remedy ITSM v7.x, v8.x suite for multiple enterprises, including specifically the data and processes related to BMC Remedy Incident Management, Change Management and Service Request Management. Experience in ITIL process and/or operational support in the areas of Service Desk, Incident, Problem, Change and Service Request Management. Having good knowledge in Installing, Applying and managing Licenses, configuring ITSM 7.x, 8.x on Windows and Linux environment. Having good knowledge in configuring Service Request definitions (SRD) including Advance Interface forms as part of Service Request Management. Have Good work experience in developing Remedy workflow for custom applications.