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55 Points
7 Years
User Activity
Almost 8 years ago
Answered a question: When evaluating Help Desk Software, what aspect do you think is the most important to look for?
You should be focused on:
- Triggers & Automations
- SLA
- Templates & Dynamic Content
- Channels
- Escalation rules
- KPI's
Almost 8 years ago
Contributed a review of Zendesk: I like that we can separate the public comments from the private ones without having to use different communication tools.
Experience
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Almost 8 years ago
Help Desk Software
About me
Focused on:
- e-commerce startups
- product & project management
- cross functional teams
- business processes optimisation
- KPI's
