55 Points
5 Years

User Activity

Almost 4 years ago
Microsoft Project Server, along with its Project client software, are a good choice for small-midrange businesses or projects. But Project Server is not a good choice for Portfolio and Resource Management. It accommodates some Resource Management across multiple projects…
Almost 5 years ago
I was involved at 2 firms with replacing BMC Remedy with HP Service Manager and 1 firm with replacing CA Service Desk with ServiceNow. BMC, CA, HP, and ServiceNow all have excellent products, but my personal favorite is ServiceNow. The cloud-based nature of ServiceNow is…

About me

Exceptional experience in building and deploying service management infrastructure and processes.

Strategically focused thought-leader offering a wealth of experience in infrastructure planning, deployment, and improvement. Expertise in creating policy and procedural frameworks that ensure process consistency, improve managerial control, and reduce cycle times for issue resolution. Demonstrated ability to identify and implement improvements that create stable, robust, efficient, and scalable environments. Exceptional change manager skilled at building support across diverse stakeholders. Highly effective leader and mentor to IT staff and managers.