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Almost 8 years ago
Answered a question: Microsoft Dynamics NAV or Sage ERP X3 - which should we choose?
Dear Sage Users
I would like to ask you if you have experienced similar problems with Sage X3 that I have mentioned below. If yes, please advise me how can I fix them.
I am the first customer of Sage X3 in Poland. Since September 2014 there has been an extensive…
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Experience with Sage X3., Dear Sage Users, I would like to ask you if you have experienced similar problems with Sage X3 that I have mentioned below. If yes, please advise me how can I fix them. I am the first customer of Sage X3 in Poland. Since September 2014 there has been an extensive implementation of Sage X3 software in my 120-person company for 60 software licenses. My company has been using Sage X3 since August, 1st 2015. The overall cost of our investment so far amounts to 280.000 EUR. After one year of my experience with Sage X3 I can say that each day is marked with new defects emerging in Accounting and Finance and Inventory and Warehouse modules. Unfortunately, the Sales and Inventory Management Modules of Sage X3 possess very serious flaws that have been discovered in August of last year and have not been remediated so far. The most important flaw of Sage X3 concerns the phenomenon of uncontrolled change of prices of goods in different warehouse locations. This defect results in our inability to accurately account the result of the company and provide reliable financial data to tax offices, external financial auditors, banks, and to calculate sales commissions. For example, during transfer of one product of 100 EUR value from warehouse A to warehouse B, Sage X3 unexpectedly and randomly changes its value into 103 EUR or 95 EUR or other value. The values of goods can be decreased or increased without any logical reason. Over the course of last 9 months, there have been numerous attempts of repair. There have been many announcements from Sage Poland that the problem has been eliminated. In reality, the problem continues to exist and is deepening. The issue concerns both old and new deliveries, also two large recent deliveries, each of them encompassing few containers of goods. Problems with X3 implementation are causing significant financial losses to my 120-personnel company. Beside malfunction of purchasing prices mentioned above, there are also other problems in Polish version of X3: Accounting and Finance • no module fixed assets • Inconsistent data provided by the various modules of Sage, eg. different statements of the same warehouse in Accounting and Sales modules. Three different statements of the same warehouse, show three different inventory amount. • In PL version no proper reports of profit and loss account, balance sheet, etc. • no automatic posting clearing counterparties in this settlement with cash reports Purchasing Management/Material Requirements Planning • no automatic integration of data • values of minimum stock have been entered into Sage X3, but optimal replenishment recommendations not working Manufacturing Management • no production module of the working properly and thus no possibility to connect production to accounting system Sales Management • incorrect prices of goods accepted for sale • Sage X3 changes prices of goods transferred from one location of warehouse to another • customers’ balances mistakes, also incorrect information of debts of the customer 'total balance' and even a few minutes of disappearing balances in SAGE. The program then gives the debt of "0". Bizarre is that the issued invoice can be seen in the Cashier and Sales module only after posting, so it is after 1-3 days. It is possible to see scanned examples mentioned above at www.sage-reviews.com, -- Pozdrawiam, Best regards Maciej Juchkiewicz Prezes Zarządu / Chairman