Legal Aid Agency (LAA) ‘Client and Cost Management System’. For online case billing. Its original form started life as a reasonable proof of concept. However the growth in complexity or the Legal side of it nature lead to a user issues. Our task was to make significant changes in readiness for mandation of the systems usage by April2016. After this point the user experience improved significantly.
Nothing, we were restricted by a number of different and complex factors at the time.
LAA is not a software house, we have to make the best of what little resources we are permitted.