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55 Points
7 Years
User Activity
Over 7 years ago
Contributed a review of Calabrio WFM: The forecasting model is valuable.
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About me
Expert workforce management analyst with expertise in call center management, customer service and collections. Proficient in scheduling, call routing, forecasting, attendance tracking and developing protocols for new portfolios. Facilitated card service software update and conversion. Produced staffing analysis for Social Media deployment. Strong in mathematics and data analysis. Highly experienced in troubleshooting software and hardware issues.