it_user548076

55 POINTS3 YEARS
Job function
Team Lead Presales
Company size
51-200 Employees
Industry
Tech Services Company
Years of experience
10+ years
Bio

12+ Years of experience in Contact Center domain Cisco & Genesys, Building Contact center for customers to help them provide exceptional customer experience to their customers, through Omni channel engagement.

Certified Cisco & Genesys Presales

UCCE, PCCE, UCCX, IP Telephony, Third-party products WFO Solutions (VPI, ASC, ZOOM, Verint, Calabrio, Teleopti, Aspect). CTI, IVR, back office integration's.

Genesys Contact Center platforms, Genesys EWM

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