A creative detailed Workforce Specialist with 9 years experience with a background of 15 years in leadership. Provided oversight and trained over 500 Customer Service/Sales Representatives and monitored trends and data for improvement opportunities. Established processes that allowed the center to be more efficient with their day to day activities. Received T-Mobile’s most distinguished award for creating a game to drive the center’s metrics which was implemented at a national level. Willing to reach out of comfort zone with a can do attitude to increase productivity.