Ready and willing to take on a challenging role as a Technical Evangelist, Consultant or Technical Account Manager to instill confidence in Enterprise Customers as their Trusted Advisor. As the customer's liaison, strive to achieve their goals by helping them implement new technologies and assist on various projects as a DevOps practitioner to gain their trust. Once the rapport is built, we can move quicker on implementing automation of additional services to make their business more successful.

Words to live by and a firm believer of: "Time Spent Teaching Is Never Wasted..."

HIGHLIGHTS:
✧ Customer Advocacy ✧ Trusted business advisor ✧ Escalation support ✧ Critical situations
✧ Patient and diligent ✧ Technically Complex Issues ✧ Consulting ✧ Technical Resource
✧ Support Engineering ✧ Technical Decision Makers ✧ Project Management
✧ Enterprise Accounts ✧ Troubleshooting proficiency ✧ Quick Knowledge base articles searches
✧ Exceptional telephone etiquette ✧ Support Delivery Management
✧ Conference Speaking and Teaching ✧ Providing Valuable Feedback
✧ Mapping Business Needs to Technical Solutions

Specialization Subject Matter Expert in:
✧ Microsoft Failover Clusters
✧ Microsoft Hyper-V Virtualization