• Dedicated and motivated IT professional with a unique mixture of technical training, systems administration, technical support, customer service, sales, business administration, operations, and managerial experience
• Developed and implemented numerous support strategies for various IT companies to reduce cost and service time
• Adept at conveying technical and complex issues to individuals at all levels of technical experience
• Years of progressive responsibility and experience in a variety of challenging business, support, and administrative environments

Specialties: Hardware: Laptop Repair, PC/Server Support / Troubleshooting / Repair, Cisco Switches/Routers/Firewalls/VPN Concentrators/WAPs, Structured Network Wiring (Cat5, Cat5e, Cat 6), Brocade Fibre Channel Switches, IBM N-Series NAS, EMC, HP Switches, Force10 Switches, SonicWall Firewalls

Operating Systems: Windows 9X/2K/Vista/XP/2K3/2K8/2K12, SQL 2K3/2K5/2K8/2K12. ESX 4.1, 5.0, Mac OS X, Linux (Debian/RH Distros), Cisco CatOS/IOS, HyperV