Architect and ITSM Consultant
with a BS from Yale University and an MBA
My Skills include the following:
A) Infrastructure and Solution Design: Designed infrastructure components to support multi-tiered solutions including DR Environments, Hardware, Operating Systems and Storage.
B) Communication Skills. Excellent communication skills and have delivered many presentations to senior managers and directors. I am skilled at conducting training courses, seminars and workshops.
C) Documentation Skills. Written numerous proposals, solution designs and responding to many EOIs, RFIs and RFPs.
D) ITSM: Excellent understanding of all areas of ITSM, and ITIL areas such as: (a) incident management, service desk, problem management, capacity management, etc. I have ITIL v2, v3 and Masters Training.
F) Project Management: Project Management is not my core focus but I have managed a wide variety of projects form Proof of Concept (POC) to large complex deployments (e.g. 2000 agents at the UK Post Office). I project managed the Remedy roll-out at BNZ for the first 4 months of the project and managed a project at Citibank in Singapore.