migration to zendesk

Manager of Infrastructure at a tech vendor with 51-200 employees

6 people affected

Migration to Zendesk,

Moved from dynamics CRM 2007 to Zendesk.

To transfer the old cases I employed and outsource internet work to reformat it to the proper json. to upload to Zendesk.

Under budget

Received recognition / award

Support from colleagues

Steep learning curve

Large no. of people impacted

Hard to meet schedule