Kunal Mattoo

Job function
Service Coordinator / Associate Lead
Company size
10,001+ Employees
Healthcare Company
Years of experience
5-10 years

Nine + years of experience in all stages of software development life-cycle which include analysis, design, development, performance tuning, monitoring. Good understanding and exposure on applications of Health Insurance. Strong understanding of Java technologies with a flare of ITIL framework. Actively carried out assignments in Agile- scrum work environments.

Experience in playing the role of Onsite-Coordinator between onshore, offshore and business. With excellent exposure to Software development, Support and Service Management (ITIL methodology), I am a fast learner with excellent communication skills have ability to work in blended culture.

Experience of leading teams and/or managing workloads for team members. Leading a team of Senior Apps Developer and Support Analyst to provide production support & services for multiple applications. Ability to work with teams from different geographies. I’ve managed professional employees by setting team direction, resolving their problems and provided guidance to them wherever required.

Expertise in monitoring and performance tuning of applications using various tools like Compuware Vantage Analyzer, Dynatrace Agentless, Vantage View, Dynatrace and HP Performance Manager, HP OpenView, Netuitive.

Good Understanding of Configuration Management. How to add configuration item and how to map relationship. Identifying, controlling, verifying, recording and reporting the status of all component.