Marcos L. Domingos

310 Points4 YearsTop 5Leaderboard
Real User
Job function
Support Analyst
Company size
501-1,000 Employees
Tech Services Company
Years of experience
5-10 years
Company name
Sonda IT
Since May 2016,
Marcos L. Domingos' postings have been viewed
79 times
on IT Central Station.

Database Administrator with a focus on IT Service Management solutions (Service Desk), being duly able to perform deployments, configurations, integrations and customizations. In addition to knowledge in products such as Microsoft System Center Service Manager, LANDesk Service Desk, Help Desk and OTRS Octopus, has greater experience of CA Technologies products, such as:

- CA Service Desk Manager
- CA Business Intelligence
- CA Process Automation
- CA Client Automation (ITCM)
- CA Unified Self-Service
- CA Embedded Entitlements Manager
- CA Service Catalog
- CA Cloud Service Management
- CA Spectrum IM
- CA Unified Infrastructure Management (UIM)

Today collaborates as support analyst at a IT Services Provider company, Instructor in permanent extensive course of Microsoft SQL Server in a higher education institution, Trainer and Consultant at HDSD, company that has as main activities consulting and targeted training the Database solutions and ITSM, online and in person, in which figure as owner.