The project's final objective was to upgrade CA Service Desk Manager from version 17.1 to version 17.3 to allow the use of xFlow and Service Point features, including Virtual Analyst (Chatbot). Among several activities, we also have the use of Mobile access and the reformulation of the current SDM Service Catalog with the implementation, configuration and integration in the CA Service Catalog in order to provide service offers with automated approval processes through the CA Process Automation product.
The availability of short videos about the Service Catalog and the use of Chatbots can make a big difference right from the start.
