Deploy of the biggest ToIP project in Brazilhttp://www.itcentralstation.com/users/mauro-guglielmo-piccinini/projects/5678/edit#

PMO / Consultant at a comms service provider with 51-200 employees

30000 people affected

45 people managed

60 month project

Project Description

Deploy of the biggest ToIP project in Brazil for HSBC. This project substitute the digital Telephone comunnication to the new IP Phone Communication delivering, supporting and operate managed services for +30K IP Phones located in all branches and builds where HSBC had operation in Brazil

Highlights

Under budget

Received a promotion

Received recognition / award

Support from colleagues

Difficulties

Management had to be convinced

Steep learning curve

Large no. of people impacted

Hard to meet schedule

Products Used

Cisco Unified Communications

Technical Skills Used

Project Management
Customer Care
Managed Services
Team leadership
Contract renegotiation

Awards

Company recognition
client recognition