I have worked in IT in the biomedical research sector for the last 14 years. I manage an IT department with a strong focus on end-user experience and support versatility.

Major areas of responsibility include:
-Management and Developement of IT Personnel
-Supervision of Tickets and Ticketing System
-System Administration
-High Level Ticket Resolution
-$1,000,000+ Budget Creation/Control
-Admin of Enterprise Management solution covering 500+ Workstations

Specialties: Personnel Management, Help Desk Management, End User Support, PC/Mac/Unix OS and Applications, Copy-Writing/Editing