Service Asset and Configuration Management Plan (SACM)

2 month project

Project Description

Define and plan the role of Configuration Manager and a centralized CMDB for a large Global Fortune 500 IT-Service Delivery and Cloud Solution company.


Tasks within the project was:
Write a Service Asset and Configuration Management Plan (SACM) 
- Create a baseline to use as measurement 
- Define a new list of CI´s with all the attributes.
- Plan and implement the way to fetch or export data from several different management systems.
- Plan and implement the way to populate the data in to the CMDB.
- Define the process changes and workflows needed to execute the SACM.
- Create a list of Business and User cases to use in the implementation.
- Create a RACI to define the ownership's and responsibility's of assets and CI´s.

A best practice of Configuration Management and CMDB was also made to accommodate the customers clients.

Lessons Learned

Have the stakeholder/s better communicate whats happening to the organisation.
I am now implementing the SACM as Configuration Manager so the customer and i think it went very well.

Highlights

received a promotion
support from colleagues

Technologies Used

Technical Skills Used

  • ITSM
  • ITIL
  • CMDB Knowlage

Technical Certifications Used

  • ITIL® (2011) Foundation
  • COBIT®5 Foundation
  • Stockholm59.332618.0649
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