A senior business leader, who manages and executes large-scale transformation and change. Working across and through teams at the strategic, tactical and operational level to improve organizational and operational effectiveness. Currently working on digital end to end process redesign in the context of the client journey to improve client engagement and the client and employee experience while managing conduct risk.

Specialties:
ETE process management and measurement in the context of digital process redesign and change
ETE process re-engineering focusing on inline operational client and employee experience measurement and transformation
Improving operational effectiveness with a focus on client/employee experience and operational costs
Risk, control and compliance transformation in the context of digital process redesign
PMO governance, execution and post-merger integration
Large-scale system and process transformation linking strategy to execution to improve organizational and operational effectiveness