Implementation of CRM

it_user555 - PeerSpot reviewer
600 people affected
15 people managed
4 month project

Project Description

Implementation of an enterprise Customer Relationship Management system; customization of the service catalog, SLA, support teams, reporting requirements and training of service providers.

Lessons Learned

Spend more time generating commitment and support from management and staff.

Highlights

Received a promotion
Support from colleagues

Difficulties

lack of staff & management commitment

Products Used

Technical Skills Used

  • Technical Training
  • Hargeysa (SO)9.5644.065
  • Mogadishu (SO)2.0371145.3438
  • Mombasa (KE)-4.0546639.6636
  • Nairobi (KE)-1.2833336.8167