RahulPriyadarshy

90 Points1 Year
Job function
Solution Architect ITSM Tools
Company size
10,001+ Employees
Industry
Tech Services Company
Years of experience
10+ years
Bio

• Working as Solution Architect for ITSM Solutions implementation for On Premise and Cloud based Service Management Tools (Service Now , BMC Remedy)
• End to End Design & Implementation of ITSM Tools for Service Now & Remedy including integration points
• 9 ITSM (Service Now and Remedy) end to end implementation experience across the geography
• Multiple Domain Separated Service Now Implementation for Managed Services (Kingston, Madrid)
• CMDB Design and Implementation for customers in Service Now and remedy
• Integration of ITSM tools with Discovery tools(ADDM,SCCM,Device 42)
• Integration of ITSM tools with monitoring Solution (HP OV, Solarwinds, IBM Tivoli,BMC True sight)
• Integration of ITSM tools with another ITSM Tools using Dell Boomi esb and Web Services
• Integration of ITSM Tools with email and Active Directory for Authentication (AD and ADFS)
• Service Now Integration with Google Home Device for Voice
• Implemented Domain Separated Multi Tenant Service Now Instance for Private Cloud