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55 Points
6 Years
User Activity
Over 6 years ago
Contributed a review of BMC Helix ITSM: We use this tool for managing tickets, other employee related services, and reporting purposes
Reviews
Over 6 years ago
BMC Helix ITSM
About me
BMC Remedy Specialist with extensive experience of implementing whole suite of Remedy ITSM with CMDB
Strong experience on custom development on Remedy development platform
Experience in installation/configuration/development/deployment/customization/administration support for:
BMC Remedy ARS 6.X / 7.X.X / 8.X
BMC Remedy ITSM 6.X / 7.X.X / 8.X (Incident, Problem, Change, Asset, Foundation Elements)
BMC Atrium Core 7.X.X / 8.X - (Normalizaton,Reconciliation,AI)
BMC Remedy CMDB 2.X - (Normalizaton,Reconciliation,AIE)
BMC Service Request Management 2.X / 7.X.X / 8.X
BMC Service Level Management 7.X.X / 8.X
BMC Remedy Knowledge Management 7.X.X / 8.X
Upgrade from Remedy ITSM 7604 to Remedy 9 with enablement of Smart IT
Enablement of BMC Remedy Smart Reporting
Support, administration & Performance Tuning experience with almost all the versions of BMC Remedy
Experience on developing complex and Advance Interface Forms SRDs
Experience on configuring SLAs, Service Targets, Milestones in SLM
Hands on experience on integrating discovery tool like Microsoft SCCM with Atrium CMDB for CI and relationships population
Experience on configuring approvals based on CI people relationships
Strong experience on BMC Remedy Patch or Version Upgrades/Migrations
Experienced on working on BMC Remedy OnDemand environment
Experienced on Report Creation in Business Objects/Crystal Report/BMC Remedy Smart Reporting
Worked on Windows / Linux / Solaris OS platform
Worked on SQL / Oracle DB Platform
Technical/UAT documentation & Remedy Knowledge Articles
Strong experience on Third Party Integrations - Discovery Tool (MS SCCM), LDAP (AREA & ARDBC), Web Services, Atrium Integrator, Email Engine
Experienced on SSO Integration - Atrium SSO with SAMLv2
Experience in conducting End User/Support Staff/Administrator - Trainings/Workshops
Basic experience on BMC TM ART, SilkTest
Certifications - ITIL Foundation V3