Badges
55 Points
7 Years
User Activity
Over 7 years ago
Contributed a review of Calabrio WFM: We have been able to use call recordings for training as well as perform staff performance evaluations.
Experience
Following
Reviews
Over 7 years ago
Calabrio WFM
About me
Experienced in contact center design and implementation; project management; troubleshooting, VoIP administration and maintenance, end user training/support.
Cisco Unified Communications Manager (CUCM)
Cisco Contact Center (UCCX/UCCE)
Cisco Unity Connections/Unified Communications
Cisco Emergency Responder (CER)
Calabrio, Nice, and Verint call recording, quality management, and workforce management software
Avaya S8700/8500, G3si, Intuity Audix, CMS, IPOffice
