NOC Implementation

Project Description

NOC Implementation

  • Ensure that critical incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customers
  • Determine and mobilize the types of resources and levels of competencies needed for initial triage
  • Coordinate resources and activities during outages and customer affecting events through restoration of service
  • Explain complex situations to technical and non-technical audiences
  • Works with operations and IT teams to perform incident root cause analysis
  • Assist in developing, and documenting actions to assure problem resolution or to implement corrective/preventive action and document resolution
  • Proactively ensures the highest levels of systems and infrastructure availability
  • Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
  • Define KPI and metrics for business processes and methods for measuring and monitoring
  • Collate feedback on process performance
  • Measure and monitor the effectiveness of processes to ensure consistent value delivery
  • Monitors and tests application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.

Lessons Learned

Better and faster project implmentation

Highlights

ahead of schedule
under budget
received a promotion
received recognition / award
support from colleagues

Difficulties

steep learning curve

Technologies Used

Technical Skills Used

  • Monitoring tool expertise

Technical Certifications Used

  • ITIL EXPERT

Awards

Best Employee
  • Sharjah25.337455.4121
  • Mumbai (IN)19.072872.8826
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