Enterprise Service Management

A location has not been selected for this project.
10000 people affected
15 people managed
12 month project

Project Description

Enterprise Service Management

This initiative included a comprehensive solution selection engagement (via RFP and associated activities), partner selection, team development, organizational change management, project planning, communications, and more. The company was retiring an IT-specific service management application and sought to establish a cross-organizational model of work intake and management that would be less exclusive to the IT organization.

Lessons Learned

In this example, not all of the industry leaders were invited to participate in the RFP and corresponding solution evaluation and selection activities. This is something I would change for future projects like this one.

Highlights

support from colleagues

Difficulties

management had to be convinced
large no. of people impacted
hard to meet schedule

Technologies Used

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