Badges
55 Points
8 Years
User Activity
Over 8 years ago
Answered a question: When evaluating Help Desk Software, what aspect do you think is the most important to look for?
Flexibility and workflow automation are the things that I look for when assessing Help Desk Software. The ability to configure automatic actions when certain conditions are met enables me to standardize a lot of what we do to communicate with both the business and with…
Answers
Over 8 years ago
Help Desk Software
About me
Working as a tier 1 Service Desk analyst for a year with a diverse and expanding company has led to opportunities for growth into IT Management, where I'm continuing to grow my technical and soft skills in a challenging enviroment.