it_user495885's Professional Profile

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Over 7 years ago

Commented on Scaling is nicely done, we've been integrating with other companies as well.

Hi Jeevan ServiceNow handles this using Business Service Management Maps (BSM). These show graphical representation of business services. A business service comprises of multiple CIs. ServiceNow has provision to set weighted impact to the CIs of business service. For eg.…

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Over 7 years ago

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Scaling is nicely done, we've been integrating with other companies as well.

About me

8+ years of work ex in ITIL domain to gather requirements, carry out impact analysis, develop, deploy, support test & production environments and repeat this cycle using Agile approach.
My experience in this domain been with 3 employers - Tech Mahindra, Virtusa Software and Tata Consultancy Services.

Worked on Request, Quote, Order, Incident, Problem, Change, CMDB and Billing Management modules using BMC Remedy and ServiceNow platforms.
Currently with Atos working on Cloud solutions using ServiceNow.

Being in the service industry and working closely with client who are a global players, my exposure to E2E testing support, UAT, ORT and Production Cases has provided me with good opportunity of Process, People and Product management.