Appian Reviews

PeerSpot user
Enterprise Architect at Mobiliser
Consultant
Top 5Leaderboard
Fast to build simple to medium complexity solutions
Pros and Cons
  • "Form building capabilities and well thought out process modelling are key points to this product."
  • "Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."

What is our primary use case?

Process Automation and Forms Digitisation, implementation of organisational wide processes rather than use of COTS.

How has it helped my organization?

Appian was not selected by any of the organisations I've worked with to date for production use.

What is most valuable?

Form building capabilities and well thought out process modelling are key points to this product.

What needs improvement?

Support for complex models really needs significant improvement

Flexibility in the architecture is not there

Management or reusable assets is extremely limited and poorly designed

Business rules are not aligned to industry best practices

Authoring tool slow to use resulted in limitations on how quickly solutions can be built

Integration to project SDLC (such as testing methods, build systems etc needs work)

For how long have I used the solution?

Trial/evaluations only.

What do I think about the scalability of the solution?

This product is targeted to mid size companies and not highly scalable complex processes.

How are customer service and support?

Customer Service:

Average, although a small responsive team Appian has been fast growing stretching their ability to service customer needs.

Technical Support:

Reasonable, stronger than say IBM or Oracle technical support but it is still critical to engage in a full POC activity with this product to ensure it fits your needs before proceeding with an implementation. The closed nature of the platform means there is limited to no help outside of that technical support team which is already stretched based on the ever increasing customer base.

What other advice do I have?

Compare this product closely to open source options, IBM and Pega. For simple solutions using simple models Appian may be sufficient and would provide better ROI than investing in building a team to support a more complex tool but for complex models I'd look for a stronger tool-set.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate

Appian Questions

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Feb 19 2024

Hi Everyone,

What do you like most about Appian?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 19 2024

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 19 2024

Please share with the community what you think needs improvement with Appian.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 19 2024

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Feb 19 2024

If you were talking to someone whose organization is considering Appian, what would you say?

How would you rate it and why? Any other tips or advice?

Vishal WATTAMWAR - PeerSpot reviewer
Vishal WATTAMWAR
Manager, Technical Delivery at Saxon Global Inc
Dec 11 2023

Hi Community,


I am a Technical Delivery Manager for an IT services and consulting company. What are the main differences between Appian and Microsoft Power Apps? Why are low-code development platforms important for companies?

Thanks for the help!

Neha Srivastava - PeerSpot reviewer
Neha Srivastava
Principal Enterprise Architect - Digital Process Automation at Northern Trust Corporation
Hi peers,  I am a Principal Enterprise Architect at a large financial services firm. In my organization, we use business workflow automation in multiple cases. Appian is our tool of choice, but we have many apps on it. Can you please provide some guidelines for developers & designers to ...
Read More »
Michael Kellenbenz - PeerSpot reviewer
Michael Kellenbenz
VP/Managing Director Federal Healthcare at Groundswell
Hello community, A large federated hospital system (56 hospitals with over 300 satellite locations) with various platforms including Salesforce, SAP ECC, OpenText, and ServiceNow - requires a better HR, procurement, HCM, and supply chain solution.  Should they leverage SAP S/4HANA or co...
Read More »
Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager at PeerSpot (formerly IT Central Station)

Do you think the price Appian charges for full functionality is more than its competitors or is it reasonable?

Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager at PeerSpot (formerly IT Central Station)

Did you have difficulties setting up this platform?

Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager at PeerSpot (formerly IT Central Station)

Do you need a certain degree of knowledge and experience before you start using Appian? Is there anywhere to learn how to use it?

Smeeta Mital - PeerSpot reviewer
Smeeta Mital
Associate Accounts at First American Financial Corporation
Hi community members, I work at an Insurance company (size: 10000+ employees). At the moment, we are reviewing two Business Process Management (BPM) tools (Pega BPM and Appian). and we want to get feedback from users based on their real-life experience and knowledge.  How would you...
Read More »
Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager at PeerSpot (formerly IT Central Station)
Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Inflectra Rapise or Jidoka RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or Scheer RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or Servicetrace XceleratorOne?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Ikon or Jidoka RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Automai RPA or Jidoka RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick ElectroNeek or Jidoka RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or Laiye UiBot?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick IPsoft 1RPA or Jidoka RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick HPA Robots-as-a-Service or Jidoka RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or Nintex RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or Microsoft Power Automate?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or WinAutomation by Softomotive?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or VisualCron?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or Micro Focus Robotic Process Automation?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick INTELLIBOT or Jidoka RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or Jiffy.ai Automate?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or SAP Contextor?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick HelpSystems AutoMate or Jidoka RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or Syntel SyntBots?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick AutomationEdge or Jidoka RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or ProcessRobot by Softomotive?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or Verint Robotic Process Automation?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or NTT-AT WinActor?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Infrrd OCR or Jidoka RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or NICE Robotic Automation?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or UiPath?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

it_user128490 - PeerSpot reviewer
IT Leader at a tech services company with 1,001-5,000 employees

Hi- What is your experience working with Apian, Open Text and Oracle BPM Solutions?

What evaluation criteria did you use to select a BPM Solution?

Avigail Sugarman - PeerSpot reviewer
Avigail Sugarman
Community Manager at PeerSpot (formerly IT Central Station)

Any experiences with BPMS Enterprise Edition, Oracle, or LiveCycle in particular?