We use it for project tracking. We do software development. We implement software development lifecycle, and we use Bitbucket for CI/CD pipelines.
Atlassian Software and Solutions
Jira
243 reviews
43 discussions
Atlassian Confluence
95 reviews
15 discussions
Atlassian Reviews
Senior Technical Manager at PurpleSlate
Helps to track multiple projects and has good reporting features
Pros and Cons
- "Jira has a good reporting system. It also has an API, so we can do all sorts of reporting."
- "A lot of features, such as time tracking, are only available through the marketplace. If multiple users are working on a user story, we aren't able to pull out the reports. So, there are many things that they aren't offering. They are available only through the marketplace. That's not good for a product."
What is our primary use case?
How has it helped my organization?
We have a lot of vendors operating on multiple projects, so in terms of operations, we need to maintain the backlogs of different projects. The sprint approach for roadmaps is cool in Jira, but we are looking at whether the same option is available in Azure DevOps because one of our clients is looking into using Azure DevOps.
What is most valuable?
Jira has a good reporting system. It also has an API, so we can do all sorts of reporting.
What needs improvement?
There are a lot of things. A lot of features, such as time tracking, are only available through the marketplace. If multiple users are working on a user story, we aren't able to pull out the reports. So, there are many things that they aren't offering. They are available only through the marketplace. That's not good for a product.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
It's stable. The stability on the cloud is 99%, but we have deployed it on a virtual machine.
What do I think about the scalability of the solution?
Both cloud and on-prem deployments are scalable. I'd rate it an eight out of ten in terms of scalability.
Our clients are small and medium enterprises.
How are customer service and support?
I'd rate it a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup on the cloud is easy. I'd rate it a nine out of ten in terms of the ease of setup. The on-prem setup requires some work. I'd rate the on-prem setup a five out of ten in terms of the ease of setup.
We have four people who are working on Jira maintenance.
What's my experience with pricing, setup cost, and licensing?
It's not very cheap. It's also not very costly. I'd rate it a five out of ten in terms of pricing.
What other advice do I have?
I'd recommend it to others. Overall, I'd rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Quality Assurance Group Lead at Samsung
An User-Friendly Cloud-based Issue Tracking Solution
Pros and Cons
- "The monitoring, flexibility and tracking are really good in Jira."
- "When we use the plugin in Jira so, there are two different systems which we are working on, Jira and the X-ray plugin. The X-ray plugin should be incorporated into Jira because we have to fetch two reports. One report is faxed through Jira, and one can be faxed through X-ray. So there needs to be clarity about which the Jira team should reflect."
What is our primary use case?
Jira is used for all the project management, on all the stages of project management. So then we create a Kanban board and move on to creating the stories.
We create the story points, break down the requirements, and then create the Sprint accordingly. Based on that, we can manage in Jira how many user stories we will pick in what Sprint. And based on the dependencies of the user stories, this is the flexibility that Jira provides. Then we have also got various, you know, sub-tasks, which we have to complete to accomplish the DoD (Definition of Done). We can mark the Sprint as complete when these particular tasks are completed. So that gives very good monitoring of the project where the project is
going on.
When it comes to the testing part, so testing is end-to-end on Jira. We can take the user stories based on the acceptance criteria. The test cases are created in Jira, and the business analyst team reviews those test cases. Based on their feedback, the test cases are updated. Those test cases are being executed. So there is clear tracking of the test execution, and all the test cases are also linked with the user storage. We have end-to-end tracking of what test case is executed for what user story. So that is the best part of Jira.
What is most valuable?
The monitoring, flexibility and tracking are really good in Jira.
What needs improvement?
When we use the plugin in Jira so, there are two different systems which we are working on, Jira and the X-ray plugin. The X-ray plugin should be incorporated into Jira because we have to fetch two reports. One report is faxed through Jira, and one can be faxed through X-ray. So there needs to be clarity about which the Jira team should reflect.
For how long have I used the solution?
I have been using Jira for eight years.
What do I think about the stability of the solution?
Jira is a stable product. I have seen the growth in the solution’s stability for the last eight years. The current version is quite stable and is a robust system.
What do I think about the scalability of the solution?
Overall, the solution is scalable. Jira is quite easy to scale. If we have five projects working on Jira and we have about five more projects to be incorporated, it's easy to install Jira for those five projects as well. Presently, twenty five thousand users are using Jira.
How are customer service and support?
We have been using this for the last eight years and we are quite accustomed to that. We don’t need much support from Jira or Atlassian. Yes, but we have got an enterprise version of that, and their support is quite quick.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I was using HPE Quality Management Tool.
How was the initial setup?
The initial setup of Jira is very easy. I have been an administrator, so I would say that because used to it. But in comparison to other systems, yeah, it’s quite easy and user-friendly. The deployment takes two to three days of time. Forty people are required for the maintenance of the solution.
What about the implementation team?
I implemented it myself as an administrator of Jira.
What's my experience with pricing, setup cost, and licensing?
Compared to the value Jira provides, it’s not that expensive. It has an yearly licensing cost.
What other advice do I have?
Use all the reports which are generated. You have to make a system for the process. Here is a small example during a subtask. The time input via the source is not mandatory. But you have to make it mandatory either from the back end.
You’ll not be able to fetch the reports on the performance, the health of the project, capacity management, or IT management if the data is not input properly. So this is something which people most people don’t take care of as a Jira planning. But when you plan a project, you have to plan these things.
I rate the overall solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 12, 2023
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Atlassian Questions
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Miriam Tover
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Julia Miller
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How do you or your organization use this solution?
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Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Please share with the community what you think needs improvement with OpsGenie.
What are its weaknesses? What would you like to see changed in a future version?
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How do you or your organization use this solution?
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Senior Delivery Ops Manager
PeerSpot
One of the most popular comparisons on IT Central Station is JIRA vs Micro Focus ALM.
People like you are trying to decide which one is best for their company. Can you help them out?
What is the biggest difference between JIRA and Micro Focus ALM? Which of these two solutions would you recommend ... Read More »
Maribell SabikI don't know enough about Micro Focus ALM but based from what I have seen it… more »
Charuta DeshpandeMicro Focus ALM is a complete Test Management tool that can cover Requirements… more »
Ben SellierIt all depends on your context. In my case, I work for a big company with quite… more »
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
One of the most popular comparisons on IT Central Station is AgileCraft vs JIRA.
People like you are trying to decide which one is best for their company. Can you help them out?
What is the biggest difference between AgileCraft and JIRA? Which of these two solutions would you recommend to a ... Read More »
Duane EdghillSome of the fundamental difference between AgileCraft & Jira are
1) Jira was… more »
Jeff MathersAgree with Duane's comments for the most part. The two tools serve very… more »
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
One of the most popular comparisons on IT Central Station is JIRA vs Microsoft Azure DevOps.
People like you are trying to decide which one is best for their company. Can you help them out?
What is the biggest difference between JIRA and Microsoft Azure DevOps? Which of these two soluti... Read More »
Aaron Ibanez WerthermannThe biggest difference between Jira vs Microsoft Azure Devops is that you need… more »
Mohamed SadekMicrosoft Azure DevOps give us the capability to manage the complete SDLC… more »
Works at a manufacturing company with 201-500 employees
We are planning to use HP ALM version 12.5. I was looking at their APIs
http://alm-help.saas.hpe.com/e...
Q1. Has anyone done integration with Confluence using HP ALM APIs?
Q2. Was there an added value to this than just viewing the results from ALM dashboard? Read More »
PHP Web Developer at a tech services company with 11-50 employees
Does JIRA ticketing product cover all HIPAA Privacy and Security rule requirements?
QA Lead at a tech company with 51-200 employees
Hi,
I am doing a POC on QC JIRA Integration, for which I am using HPE ALM Synchronizer.
If anyone has used it, I would like to know about following questions:
1. When I set up a link between a QC project and JIRA project when both of the projects have existing reco... Read More »
Product Manager at a tech services company with 1,001-5,000 employees
I am looking for a compelling business case to migrate from TopDesk Service and Development Desk to JIRA Service Desk. The effort and tools to perform a migration need to be simple and cost/time effective.For the business case, I would like to study a customer case + a before and after rating.Can... Read More »
Avigail Sugarman
Community Manager at PeerSpot (formerly IT Central Station)
Avigail Sugarman
Community Manager at PeerSpot (formerly IT Central Station)
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