Atlassian Reviews

4f85101a 70ec 4b24 b537 5763abb06eb8 avatar
Real User
Director at a tech services company with 1-10 employees
Feb 26 2018

What is most valuable?

Transparency of the system helps both internal and external persons involved. Statistics allow us to deploy resources where needed. It shows problem zones and where more capacity is needed or more training. JIRA SD also makes employees better... more»

How has it helped my organization?

JIRA SD releases pressure on the IT department and generates statistics. It also makes the department more transparent and helps the employees. JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is... more»

What needs improvement?

In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems.
Anonymous avatar x80
Real User
Senior Enterprise Analyst Developer at a government with 10,001+ employees
Sep 12 2017

What do you think of Atlassian Confluence?

Valuable Features Availability of documents hosted in confluence very easily. You only need a browser, so even on a smartphone it is available. • Improvements to My Organization Centralisation of knowledge, easily searchable. • Room for Improvement Being robust when dealing with complex pages, eating too much CPU, badly designed plugins. • Use of Solution Nine years. • Stability Issues Yes, if users upload/convert from complex Office documents or upload too many attachments. • Scalability Issues Not yet. • Customer Service and Technical Support It depends on the issue and the support agent handling the case. Sometimes it is super good, sometimes super lame. • Previous Solutions No previous wiki solution. • Initial Setup Initial setup is easy‎....
Ae37b8cb f65f 43df b5df dbbc46fc55fa avatar
Real User
Project Delivery Lead at a real estate/law firm with 10,001+ employees
Sep 14 2017

What is most valuable?

The flexibility, well-rounded features, and capabilities to support the different needs of the organization.

How has it helped my organization?

JIRA has allowed my organization to aggregate our entire portfolio into one system and to eliminate five other disparate solutions. The addition of Confluence allowed us to take the aggregation a big step forward by adding project and support... more»

What needs improvement?

There are certain features, like AD FS and workflows, that don't appear to be mature enough for Enterprise use.
6e221b76 a9f6 44c2 8a1c 91985359cbdb avatar
User
Head of Atlassian product line at a consultancy with 51-200 employees
Sep 17 2017

What do you think of Atlassian Confluence?

Improvements to My Organization Confluence works as a trunk for our documentations and instructions, and a help centre for our telephone contact centre. • Use of Solution One and a half years. • Deployment Issues No, Atlassian's documentation is very good. • Stability Issues No, the product works stably. • Scalability Issues No, the product has scalability up to 2000 users. • Customer Service and Technical Support Customer Service: Atlassian's service desk is very friendly. Technical Support: They quickly resolve all of our problems. • Previous Solutions We used IBM Connections. It is a very interesting solution, but Confluence is more flexible (maybe because it has many add-ons in its ecosystem). • Initial Setup Some of our installation work was...
Charlie cmyk cyan
Atlassian
Aimee white li?1414329795
Real User
Website and EComm at a retailer with 1,001-5,000 employees
Jun 01 2017

What is most valuable?

Perfect for keeping track of large amounts of bugs, tasks queries and releases for fixes. The SaaS does the job it is supposed to: helps you keep track of your projects. What I like most is the ease of adding users and the obvious nature of... more»

How has it helped my organization?

In reality, it's allowed me to raise and keep track of 700 tickets (bugs, queries, tasks etc) effectively. I can track what tickets are in UAT and which ones are coming out in the next software release. It's very simple. It allows all of... more»

What needs improvement?

I have no areas of improvement that I would push. JIRA does what I need - it allows me to assign tasks and to update my project. Any problems that I have found have been more to do with people entering with a lack of details - rubbish in =... more»
Charlie cmyk cyan
Atlassian
Anonymous avatar x80
Real User
Test Manager
Jul 31 2017

What do you think of JIRA?

Valuable Features One of the valuable features is traceability from requirements to test cases. • Improvements to My Organization Traceability was not available before. This is a great advantage for audits • Room for Improvement I would like to see test execution modules. • Use of Solution We have used this solution for three years. • Stability Issues We encountered only a few issues with stability. • Scalability Issues We did not encounter any issues with scalability. • Customer Service and Technical Support Technical support is good. We use Beecom as the provider. • Previous Solutions QC was used here, but I do not know why they made the switch. • Initial Setup JIRA can be parametrized quite intensively. Once you understood how it works,...
Charlie cmyk cyan
Atlassian
C4b498d4 1a05 413a ac4d c404bad4b21f avatar
Vendor
Technical QA Lead in HPE NGA Synchronizer at a tech vendor with 1,001-5,000 employees
Sep 18 2017

What is most valuable?

For QA, the most interesting for me are boards, backlog, and filters.

How has it helped my organization?

We finally started to use Git integration, so it is easy now to find a fix of a specific issue.

What needs improvement?

Filters: I never use a simple filter because it is not enough. When I have a complex filter and switch to simple, the switch is impossible. Also, even with complex filters, not all searches are possible. Grid: It is really strange that there... more»
Charlie cmyk cyan
Atlassian
9c11d554 0fe7 4b1e b67a ad7f57f13649 avatar
Real User
UX Architect at a software R&D company with 51-200 employees
Feb 19 2018

What do you think of JIRA?

Primary Use Case JIRA is an issue tracking application, it is widely used tool in global development projects. JIRA helps teams to track and accomplish the items that need to be accomplish.The great feature about JIRA is you can store the activity happening around an asset in one place.JIRA is useful in project management. It can reduce the rework in enterprise projects. You can also use JIRA Core for Project management, Task management, Process management, HR, Marketing, Legal and Finance projects. JIRA Core can be customize as per business projects need. • Improvements to My Organization JIRA is very efficient. It helps us to create benchmark times to solve each ticket's severity. Burn down charts show your effort against the estimated time. • Valuable Features Active...
Charlie cmyk cyan
Atlassian
54c0452b e7f4 41e0 b73c 611201fa3785 avatar
Vendor
Senior Test Engineer at a venture capital & private equity firm with 11-50 employees
Feb 27 2018

What is most valuable?

The most important is the Agile management, because we use Agile in our everyday tasks. Also, the task manager is important.

How has it helped my organization?

Before JIRA we had to create our PRDs, our product definitions requirements in another feature, then using another tool to organize the combine with all the JIRA tasks. Now with JIRA Tasks, our product technicians can use the JIRA module to... more»

What needs improvement?

Right now, the Task Management feature and Confluence are separate from JIRA itself. So, we have this problem where sometimes these modules don't talk to each other the way we expect them. So many times, links created automatically from new... more»
Charlie cmyk cyan
Atlassian
Anonymous avatar x80
User
Sr. QA Manager with 501-1,000 employees
Feb 04 2018

What do you think of JIRA?

Primary Use Case We used JIRA for: Writing down requirements and stories. Analysis Creating tasks, subtasks, and defects. It also helped tracking the sprint process more efficiently. • Improvements to My Organization It gave us control over all test artifacts in one place, along with easy traceability, mapping between stories, bugs, test cases, and test cycles. • Valuable Features The traceability mapping feature is something that became very useful, especially during releases and bug fixes. The creation of epics and stories/defects is also very useful and simple. • Room for Improvement It should have its own repository for test case creation, so that one does not have to resort to third-party tools and plugins. • Use of Solution One to three years.
Charlie cmyk cyan
Atlassian
Anonymous avatar x80
Real User
Fachbereichsleiter with 10,001+ employees
Apr 04 2018

What is most valuable?

The most valuable features are * the easy handling * drag and drop * what you see is what you get. It's, smooth, accessible. It fully supports the Scrum approach, and the Agile way of working, and it has Agile thinking behind it, so this is... more»

How has it helped my organization?

It's a tool that won't change the way that you work, but it supports the way that you work. Agile is changing your teams, changing your organization, the way that you work, and then JIRA will help you doing that across multiple locations, for... more»

What needs improvement?

I struggle with Epics, how they are implemented in JIRA, because they don't work like any other Story, in a good way. I see a list of Epics, but although I can order them, there are some mismatches with how the Epics are used compared to what... more»

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Atlassian Questions

Ad84c32d 0949 42fe 8748 9a7444b3a48b avatar
Content Specialist
IT Central Station
Apr 18 2018
One of the most popular comparisons on IT Central Station is JIRA vs TFS  https://www.itcentralstation.c... Which of these two solutions would you recommend for Application Lifecycle Management (ALM) and why? Thanks! --Rhea
Anonymous avatar x30
Rene De VleeschauwerFirst of all Jira is not an ALM solution. Yes it is part of it, but his main... more»
Anonymous avatar x30
Juan-PerazaFor complete ALM, I would consider MicroFocus ALM Octane? I have worked at a... more»
Anonymous avatar x30
Claudette SteynbergWe use both. It depends on your application and your budget. For us, the... more»
89a14706 407f 4ae0 bfb7 6f8f66673111 avatar
Solutions Director at a tech services company with 1,001-5,000 employees
We use QTP scripts to perform our SAP automation. Our challenge is reducing the cost of Application Lifecycle Management licensing and moving towards open-source or low-cost tools. With more continuous integration (CI) and continuous delivery/deployment (CD) pipelines, JIRA... more»
Anonymous avatar x30
reviewer529569On my experience you can do this but through Jenkins or Bamboo and ALM... more»
Brian le suer avatar 1432826084?1432826082
Brian Le SuerWe recognize that many of our customers are trying to reduce their costs by... more»
C7be8550 58b5 4209 b227 24e69995a6c0 avatar
AaronKo1Probably not enough details to answer the question. One main advice is to... more»
Anonymous avatar x80
User at a manufacturing company with 1,001-5,000 employees
We are planning to use HP ALM version 12.5. I was looking at their APIs http://alm-help.saas.hpe.com/e... Q1. Has anyone done integration with Confluence using HP ALM APIs? Q2. Was there an added value to this than just viewing the results from ALM dashboard?
Krunal rajendra akojwar li?1426660051
Testing Manager at a manufacturing company with 1,001-5,000 employees
May 18 2018
Before I started at my company, they had tried integrating ALM with JIRA and it did not work completely as expected. However, we're now using ALM 12.20 and I came across the JIRA integrator offered by HP directly. I would like to hear from someone who has first hand experience implementing this... more»
Be08c8f3 3fbb 4671 b24c 794a2d678a67 avatar?1435644097
Bharath VenkateshHi Krunal, Yes, you can integrate HP ALM/Quality Center with Atlassian... more»
Anonymous avatar x30
Brett TaylorHi Paul, Trying ConnectALL is easy. No legal forms to sign, etc. Just... more»
Zubin irani li?1429207840
Zubin IraniBuilding the integration isn't the hardest part, we've built a... more»

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