Compare Fortra vs Kiteworks

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL

Popular Solutions

Fortra's JAMS

20 reviews

Fortra's GoAnywhere MFT

10 reviews

Fortra's Automate

10 reviews

Kiteworks

11 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Government

13%

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Brando Diego
System Engineer at Notable Frontier Sdn Bhd

Read full review of Fortra's Vera »
Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of Fortra's JAMS »
Anonymous User
Practice Lead at a computer software company
Our customers use it for onboarding, terminations, password reset, and certifications.
Read full review of Fortra's Powertech Identity & Access Manager »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
We are a service provider. We operate a Juniper-based IT NTLS core, and we build access utilizing different...
Read full review of Fortra's Intermapper »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
My use case for Tripwire Enterprise is configuration monitoring and regulatory purposes for the NERC CIP standards....
Read full review of Fortra's Tripwire Enterprise »

Review 1 of 5

Anonymous User
Information Technology Specialist II at State of California
Our primary use case of the solution is for file sharing by both person-to-person and for our air monitoring...
Read full review of Kiteworks »

Review 1 of 1

Customer Service

MehboobQureshi
Practice Manager at Saapatech
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Brando Diego
System Engineer at Notable Frontier Sdn Bhd
Sometimes, when I'm troubleshooting, I collaborate with the technical support.
Read full review of Digital Guardian »
Sandeep Jopat
Cyber Security Researcher at a engineering company
Digital Guardian's customer service and support are characterized by a dedicated global team that operates on a 24/7...
Read full review of Digital Guardian »
Pei Wang
Consulting Manager at a computer software company
Tech support for JAMS is generally good, with responsive and helpful engineers. However, there have been instances...
Read full review of Fortra's JAMS »
Stephen Whigham
Senior PBM Systems Administrator at FairosRx
Technical support has been pretty good. We've had some support directly through their chat service. I've had a couple...
Read full review of Fortra's GoAnywhere MFT »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Ibidapo Ibrahim
Head of IT Infrastructure at a non-tech company
The technical support that we used was through Digital Guardian's partner which was horrible.
Read full review of Digital Guardian »
Prakhar Agarwal
Cloud Engineer at a tech consulting company
The technical support team provides delayed solutions.
Read full review of Fortra's GoAnywhere MFT »
Don Deyette
Systems Configuration Engineer/Move-it Administrator at a insurance company
HelpSystems has excellent service. I can call them up if I have a question and they'll either send me an example of...
Read full review of Fortra's Automate »
Prakash Srivastava
JAMS Admin at Public Service Enterprise Group Incorporated
We have used their tech support a few times and they were very good each time. They were very responsive and very quick.
Read full review of Fortra's JAMS »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of Fortra's GoAnywhere MFT »
LeAnn Hurst
Director, HIM at a healthcare company
They're fantastic. Anytime I've called to ask anything, they've always been extremely helpful. They spent time with...
Read full review of Fortra's GoAnywhere MFT »
Steven Helfgott
EDI Manager at a wholesaler/distributor
The technical support is excellent. I enjoy chatting with technical support, as it allows me to get a quick response...
Read full review of Fortra's Automate »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
Anonymous User
Project Assistant at a government
I rate GoAnywhere's support a nine out of ten. They're excellent.
Read full review of Fortra's GoAnywhere MFT »
Sue Penick
Director of IS at Bennington Marine, LLC
Technical support has been very helpful and that was particularly true when I hired a new programmer.
Read full review of Fortra's JAMS »
Anonymous User
General Manager at a tech services company
The support we have received has been very good.
Read full review of Fortra's JAMS »
Anonymous User
Security Architect at a comms service provider
There was a couple of guys in the team that were on top of it when it came to the tech support. They only hire the...
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
Anonymous User
Solutions Manager at a tech services company
We receive direct support from HelpSystems. Their support is good. I would rate them a nine out of ten. A few cases...
Read full review of Fortra's GoAnywhere MFT »
Ernesto Martinez
Principal Consultant at a tech services company
The technical support is really terrific.
Read full review of Digital Guardian »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Fortra's Automate »
Anonymous User
DBA at a marketing services firm
I would rate the support very high. First, the response time is very good. When we engage the support engineers, they...
Read full review of Fortra's JAMS »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Continuous improvement coordinator at a insurance company
They are good.
Read full review of Fortra's Automate »
Angie Finnell-French
Business Intelligence Developer at Food distribution company
The individuals who provide support are very knowledgeable about their product, and we don't go through multiple...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Pre-Sales Specialist at a tech services company
Their technical support is better than excellent.
Read full review of Fortra Tripwire IP360 »
Larry Putman
Systems Analyst at a healthcare company
We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They...
Read full review of Fortra's GoAnywhere MFT »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Fortra's Globalscape Managed File Transfer »
Alex-Taylor
Database Administrator at a government
I rate Fortra's customer service a nine out of ten.
Read full review of Fortra's JAMS »

Review 1 of 30

Daniel Maobe
Technical Support at a tech services company
Kiteworks' technical support team was very responsive, and I would give them a nine out of ten.
Read full review of Kiteworks »
Damon Tyson
Enterprise Application Analyst at Global Atlantic Financial Group Limited
That support team knows me by name. So, I've had extensive experience with them. Their technical support team is very...
Read full review of Kiteworks »
Sri Kasman
General Manager at Powerbloc Generation Sdn Bhd
There is room for improvement in support. My team always complains about the support.
Read full review of Kiteworks »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
Their technical support has been quite helpful.
Read full review of Kiteworks »
Sumesh Gansar
Product Marketing Manager at a tech vendor
The customer service for Kiteworks is excellent. Their response time is impressive, and their level of expertise is...
Read full review of Kiteworks »
Anonymous User
Global Key Account Manager at a engineering company
My former company, MPA, was a New Zealand distributor and we had excellent technical support. In Australia, we had a...
Read full review of Kiteworks »
Jayson Carr
Enterprise Architect at a healthcare company
I've had to call them a few times. Some of it was during the deployment when I was having some issues. I have had at...
Read full review of Kiteworks »
Anonymous User
Senior Manager, Systems Engineering at a tech vendor
Their tech support is pretty helpful. They get back to us in a decent amount of time. I would put them at an eight...
Read full review of Kiteworks »
Kishore Thotakoora
Consultant at a tech vendor
Most of their development team work from Singapore, and our client coverage is in the PST timezone. Whenever we reach...
Read full review of Kiteworks »
Anonymous User
Information Technology Specialist II at State of California
In my experience, their technical support can be a little slow. There are a couple of guys that are really good that...
Read full review of Kiteworks »

Review 1 of 10

Technical Support

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