Compare Acronis vs Iron Mountain

Acronis Based on 61 reviews.	Iron Mountain Based on 1 review.
Overview
Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.	Information Not Available
Sample Customers
Acronis Backup: Kings Academy, Rush Memorial, Pentagon Credit Union, Oxford School District, New York City Probation, Dolmen Insurance, New Bedford Community Health, Gerard Darel, Ready Honda	Iron Mountain Connected: University of La Verne
Popular Solutions
Acronis Backup 35 reviews Acronis Backup Cloud 4 reviews Acronis Disaster Recovery 2 reviews	Iron Mountain Connected 1 reviews
Top Comparisons
Veeam Backup & Replication vs. Acronis Backup Compared 26% of the time.	Veeam Backup & Replication vs. Iron Mountain Connected Compared 29% of the time.
Top Industries
Energy/Utilities Company 17% Financial Services Firm 11% Software R&D Company 10% Healthcare Company 9%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rishan Ahmed
Manager at a tech services company
What is our primary use case?: Backup and Disaster Recovery . Trying to achieve business continuity opportunity and...
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Carter Allen
Owner at a tech services company
How has it helped my organization?: Before I had this product, I was doing backups one disk at a time using the...
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RobertRossi
Director of Research & Development
What is most valuable?: It provides reliability and the confidence when a server disaster happens, that the product...
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Review 1 of 3

Jerome Waller
CEO of WallyTunes Business Group at a pharma/biotech company
What is most valuable?: The fact that it is offsite storage. The flexible ways you can get to the data. Simply, the...
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Review 1 of 1

Customer Service

Francesco Abrusci
Business Development - Cloud&OTT Sales at a tech services company
I would give technical support a rating of 9/10.
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Jason Bloom
Owner at Bloom Technology Group
The level of technical support is very good. I would give them a nine out of 10. Part of the reason we selected...
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Anonymous User
Solutions Consultant at a tech services company
I have never had the need for support.
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Manuel Cortazar
Systems Manager
The knowledge is excellent from the support people. The only difficulty is regarding the support hours, because they...
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Pablo Castro
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: I would give customer service a rating of 6.5/10. Technical Support: I would give technical support...
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Pablo Castro
Technical Sales Advisor/Deploy Agent at a tech services company
Customer service can open a ticket for you, but it could be several days before you hear back from them.
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Dan Gillman
Senior System Administrator at a manufacturing company
Customer Service: Scale of 1-10, a solid 9! Technical Support: 7
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Carter Allen
Owner at a tech services company
Technical support was excellent. You have several options for how to contact support. You can send them an email but...
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Forrest Turner
User
The support is outstanding. It's around $15 a year to renew a license for support. I would recommend that others have...
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Pablo Castro
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
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Anonymous User
Principal ICT Specialist - Infra at a transportation company
3/5.
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Richard Patton
Owner
I'm very pleased with it. Support is wonderful, the people are great and they know their stuff. I even had one person...
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Rionnie Adam
User at a engineering company
I did use technical support and I give it the highest rating. The technical support we received when doing a recovery...
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Mark Tischler
Applications Analyst IV
Technical support has been excellent.
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Konstantin Bezruchenkov
‎IT Software Engineer at a tech services company
I have been satisfied with technical support.
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Anonymous User
User at a aerospace/defense firm
I rate technical support a 10 out of 10.
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Anonymous User
User Support at a tech services company
Customer Service: 6 out 10 Technical Support: 6 out 10
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Anonymous User
Systems Administrator at a non-profit
Customer Service: I haven't dealt with them at all. Technical Support: Tech support has been great.
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Anonymous User
Systems Admin at a logistics company
Customer Service: On a scale from 1-5 (1=worst, 5=best), they are 2. The customer service we receive is from...
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Distri89043
Product Manager at a wholesaler/distributor
It is good. Basically, they can do the whole deployment, you just need to provide them remote access.
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RobertRossi
Director of Research & Development
Excellent. They have excellent tech support people. I wish all the companies were like them. I always get a live...
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Paul Heihn
Owner
I would give the technical support a 10/10 rating. They were incredible, responded promptly and made sure every issue...
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Anonymous User
Chemical Process Control Specialist at a pharma/biotech company
Very knowledgeable.
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Anonymous User
Systems Admin at a logistics company
The technical support is less than average.
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Anonymous User
User
Fast, responsive, overall good.
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Anonymous User
Sr Associate-Information Consultant at a pharma/biotech company
I have contacted technical support about once or twice during this five year period. I would give them a seven out of...
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Abbey Goldberg
User
Outstanding. Their telephone support is wonderful, including their ability to take control of my computer and...
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Anonymous User
Senior Security and Compliance Engineer at a retailer
Customer Service: Excellent. Technical Support: Excellent.
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Anonymous User
User
I think we only called technical support during the installation. That worked out well. I would give them a rating...
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Anonymous User
Owner
They are very good on chat, which is what I use mostly.
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Review 1 of 30

Jerome Waller
CEO of WallyTunes Business Group at a pharma/biotech company
I never had to contact them.
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Review 1 of 1

Technical Support

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