Compare Adobe vs Epicor | IT Central Station

Adobe Based on 47 reviews.	Epicor Based on 12 reviews.
Overview
Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.	Epicor Software Corporation is a business software company based in Austin, TX and was founded in 1972. The company markets business software solutions to the manufacturing, distribution, retail and services industries. Epicor provides enterprise resource planning such as Epicor ERP Epicor Retail Suite Epicor HCM and Prophet 21, customer relationship management, supply chain management, and human capital management software to business customers in both Software as a Service and On-Premises deployment models.
Sample Customers
Adobe Digital Enterprise Platform: Janus Health	DocStar ECM: Gillette Pepsi CompaniesUnited Way of KnoxvilleUniversity of MichiganMohawk PaperCleveland IndiansThe City of CamdenPenn Foster Career SchoolCapital Cardiology AssociatesCollier Restaurant Group
Popular Solutions
Adobe Experience Manager 8 reviews Adobe Connect 4 reviews Marketo 4 reviews	DocStar ECM 1 reviews Epicor 1 reviews Epicor SaaS ERP 1 reviews
Top Comparisons
Alfresco vs. Adobe Digital Enterprise Platform Compared 46% of the time.	SharePoint vs. DocStar ECM Compared 29% of the time.
Top Industries
Financial Services Firm 18% Marketing Services Firm 15% Comms Service Provider 10% Manufacturing Company 7%	Construction Company 13% Manufacturing Company 13% Transportation Company 10% Energy/Utilities Company 10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ian Leon
Designer and Developer at a tech services company
What is our primary use case?: I am a module developer. I also use it to make online stores for e commerce...
Read full review of Magento »
MiguelRuival
Managing Partner and AEM Architect at a tech vendor
What is most valuable?: Its flexibility and customization ability. Ease of initial setup and complete set of...
Read full review of Adobe Experience Manager (AEM) Forms »
Marcantonio Mattano
Marketing & Innovation Director at a tech services company
What is our primary use case?: I have been developing (and teaching) ColdFusion for more than 20 years. I have used...
Read full review of Adobe ColdFusion »
Santosh Sai
AEM/CQ5 Developer at a non-tech company
What is most valuable?: 3D assets: Repurpose 3D assets to accelerate time to market and save on production costs....
Read full review of Adobe Experience Manager »
DocDepManager11
Documentation Department Manager
What is most valuable?: The valuable features for us are format control and professional and clear output. The...
Read full review of FrameMaker »

Review 1 of 5

Anonymous User
President/Owner
What is most valuable?: Ease of use Flexibility to span across multiple departments • How has it helped my...
Read full review of DocStar ECM »
Anonymous User
Managing Director at a tech services company
What is most valuable?: Easy to use Great functionality Everyone can track all the KPIs online • How has it...
Read full review of Epicor SaaS ERP »
Jeffrey Bloese
Mechanical Engineer at a engineering company
What is most valuable?: Quotation entry is the most valuable feature. I set up multiple quotes per day with new...
Read full review of Epicor Vista »
Azman Sapuan
Team Lead
What is our primary use case?: Used Epicor 9.05 as a full suite ERP, although the CRM is not as robust as required....
Read full review of Epicor »

Review 1 of 4

Customer Service

Kc Cox
Growth Strategies and Demand Generation Consultant at a marketing services firm
I would give technical support a rating of 5/10.
Read full review of Marketo »
Rob Dibble
Owner of Ace Learning and Consulting
A 10 out of 10.
Read full review of Adobe Connect »
Mark Beebe
Marketing Campaign Manager
Customer service is prompt, friendly, and generally helpful.
Read full review of Marketo »
MiguelRuival
Managing Partner and AEM Architect at a tech vendor
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful to get to the...
Read full review of Adobe Experience Manager (AEM) Forms »
Ian Leon
Designer and Developer at a tech services company
I haven’t dealt with technical support.
Read full review of Magento »
Shelby Knops
Marketing Campaign Manager at a tech vendor
Customer Service: This is where Marketo falls short. Their customer service is awful. Technical Support: OK>
Read full review of Marketo »
Marcantonio Mattano
Marketing & Innovation Director at a tech services company
When needed, the Adobe Support team was helpful, quick, and solved our problems (mainly cluster configuration issues)...
Read full review of Adobe ColdFusion »
Shashikanth Tirumalashetty
Senior Adobe CQ5 / AEM Developer at a tech services company
Customer Service: 9 Out of 10 Technical Support: 9 out of 10
Read full review of Adobe CQ5 »
Anurakt Awasthi
Senior Consultant AEM at a manufacturing company
Six out of 10. The tech support from Adobe is slow to respond and takes a lot of time to fix product related bugs.
Read full review of Adobe Experience Manager »
Lauren Noll
President / Founder
Good.
Read full review of Adobe Connect »
Eitan Rapps
Marketing at Kenes Group
Customer Service: I would give customer service a rating of three out of 10. Technical Support: I would give...
Read full review of Marketo »
Satyajit Roy
UX Architect at a software R&D company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Adobe Creative Suite [EOL] »
Mitchel Mol
CEO / Owner at Aelion - Netherlands
Customer Service: Never had direct contact with Adobe ColdFusion customer service. Technical Support: Never had...
Read full review of Adobe ColdFusion »
Carlos Castaneda
Senior AEM/CQ Admin Consultant & Business and Community Development
The technical support for AEM has to be at a very high level to begin with, so, I've worked with some amazing people;...
Read full review of Adobe Experience Manager »
Anonymous User
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »
Anonymous User
Senior Developer at a tech vendor
Adobe provides good support. If a client faces any issue, through the care account (access once a license is...
Read full review of Adobe Experience Manager »
DocDepManager11
Documentation Department Manager
The technical support can be rated as rather low.
Read full review of FrameMaker »
Anonymous User
Head of Marketing at a tech vendor
Customer Service: 8 out of 10 Technical Support: 8 out of 10
Read full review of Marketo »
Nikhil Verma
AEM Developer / Consultant at a tech services company
The technical support is active in responding but may take a while, depending on the complexity of the issue.
Read full review of Adobe Experience Manager »
Santosh Sai
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
Anonymous User
MS Candidate and Nonresident Fellow at a international affairs institute
I do not recall using the technical support.
Read full review of Adobe Connect »

Review 1 of 21

Anonymous User
President/Owner
Customer Service: 8/10. Technical Support: 8/10.
Read full review of DocStar ECM »
Anonymous User
Managing Director at a tech services company
The technical support is average compared to other vendors.
Read full review of Epicor SaaS ERP »
Anonymous User
Product Engineer
Customer Service: We didn't call for help. Technical Support: We didn't call for help.
Read full review of Epicor SaaS ERP »
Anonymous User
IT Manager at a manufacturing company
Customer Service: 3.5/5. Technical Support: 3.5/5.
Read full review of Epicor SaaS ERP »

Review 1 of 4

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.