Compare Adobe vs Epicor | IT Central Station

Adobe Based on 51 reviews.	Epicor Based on 13 reviews.
Top Comparisons

Overview
Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.	Epicor Software Corporation is a business software company based in Austin, TX and was founded in 1972. The company markets business software solutions to the manufacturing, distribution, retail and services industries. Epicor provides enterprise resource planning such as Epicor ERP Epicor Retail Suite Epicor HCM and Prophet 21, customer relationship management, supply chain management, and human capital management software to business customers in both Software as a Service and On-Premises deployment models.
Sample Customers
Adobe Digital Enterprise Platform: Janus Health	DocStar ECM: Gillette Pepsi CompaniesUnited Way of KnoxvilleUniversity of MichiganMohawk PaperCleveland IndiansThe City of CamdenPenn Foster Career SchoolCapital Cardiology AssociatesCollier Restaurant Group
Popular Solutions
Adobe ColdFusion 3 reviews Magento 3 reviews Adobe Connect 2 reviews	Epicor ERP 2 reviews
Top Industries
Software R&D Company 32% Comms Service Provider 8% Media Company 8% Financial Services Firm 7%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Amit Singh
Adobe Experience Manager and AEM-Mobile at a tech services company
What is our primary use case?
It is helpful for hybrid applications, generic templates, third-party data…
Read full review of Adobe Experience Manager »
Ian Leon
Designer and Developer at a tech services company
What is our primary use case?
I am a module developer. I also use it to make online stores for e commerce businesses. …
Read full review of Magento »
Marcantonio Mattano
Marketing & Innovation Director at a tech services company
What is our primary use case?
I have been developing (and teaching) ColdFusion for more than 20 years. I have used it…
Read full review of Adobe ColdFusion »
Muhammad Ardhin
User
What is our primary use case?
With Marketo as the core strength, I have led numerous Marketing Automation projects…
Read full review of Marketo »
Christopher Poolas
Manager, Virtual Training
What is our primary use case?
Creates short training modules and/or videos which look cooler than a PowerPoint file.…
Read full review of Adobe Captivate »

Review 1 of 5

Anonymous User
Senior Vice President
What is our primary use case?
I am currently a customer and have been in the past. I have also provided consulting…
Read full review of Epicor ERP »

Review 1 of 1

Customer Service

Marcantonio Mattano
Marketing & Innovation Director at a tech services company
When needed, the Adobe Support team was helpful, quick, and solved our problems (mainly cluster configuration issues)...
Read full review of Adobe ColdFusion »
MiguelRuival
Managing Partner and AEM Architect at a tech vendor
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful to get to the...
Read full review of Adobe Experience Manager (AEM) Forms »
Mark Beebe
Marketing Campaign Manager
Customer service is prompt, friendly, and generally helpful.
Read full review of Marketo »
Satyajit Roy
UX Architect at a software R&D company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Adobe Creative Suite [EOL] »
Mitchel Mol
CEO / Owner at Aelion - Netherlands
Customer Service: Never had direct contact with Adobe ColdFusion customer service. Technical Support: Never had...
Read full review of Adobe ColdFusion »
Ian Leon
Designer and Developer at a tech services company
I haven’t dealt with technical support.
Read full review of Magento »
Anonymous User
President / Founder
Good.
Read full review of Adobe Connect »
Anonymous User
Senior Developer at a tech vendor
Adobe provides good support. If a client faces any issue, through the care account (access once a license is...
Read full review of Adobe Experience Manager »
Anonymous User
Marketing at Kenes Group
Customer Service: I would give customer service a rating of three out of 10. Technical Support: I would give...
Read full review of Marketo »
Anonymous User
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »
Anonymous User
Marketing Campaign Manager at a tech vendor
Customer Service: This is where Marketo falls short. Their customer service is awful. Technical Support: OK>
Read full review of Marketo »
Anonymous User
Head of Marketing at a tech vendor
Customer Service: 8 out of 10 Technical Support: 8 out of 10
Read full review of Marketo »
Anonymous User
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
Carlos Castaneda
Senior AEM/CQ Admin Consultant & Business and Community Development
The technical support for AEM has to be at a very high level to begin with, so, I've worked with some amazing people;...
Read full review of Adobe Experience Manager »
Anonymous User
Owner of Ace Learning and Consulting
A 10 out of 10.
Read full review of Adobe Connect »
DocDepManager11
Documentation Department Manager
The technical support can be rated as rather low.
Read full review of FrameMaker »
Anonymous User
AEM Developer / Consultant at a tech services company
The technical support is active in responding but may take a while, depending on the complexity of the issue.
Read full review of Adobe Experience Manager »
Anonymous User
MS Candidate and Nonresident Fellow at a international affairs institute
I do not recall using the technical support.
Read full review of Adobe Connect »
Anonymous User
Growth Strategies and Demand Generation Consultant at a marketing services firm
I would give technical support a rating of 5/10.
Read full review of Marketo »
Anonymous User
Senior Adobe CQ5 / AEM Developer at a tech services company
Customer Service: 9 Out of 10 Technical Support: 9 out of 10
Read full review of Adobe CQ5 »
Anonymous User
Senior Consultant AEM at a manufacturing company
Six out of 10. The tech support from Adobe is slow to respond and takes a lot of time to fix product related bugs.
Read full review of Adobe Experience Manager »

Review 1 of 21

Anonymous User
IT Manager at a manufacturing company
Customer Service: 3.5/5. Technical Support: 3.5/5.
Read full review of Epicor ERP »
Anonymous User
Managing Director at a tech services company
The technical support is average compared to other vendors.
Read full review of Epicor ERP »
Anonymous User
Product Engineer
Customer Service: We didn't call for help. Technical Support: We didn't call for help.
Read full review of Epicor ERP »
Anonymous User
Senior Vice President
I have had extensive experience with Epicor's support. Epicor's customer service and technical support do what they...
Read full review of Epicor ERP »
Anonymous User
President/Owner
Customer Service: 8/10. Technical Support: 8/10.
Read full review of DocStar ECM »

Review 1 of 5

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Adobe vs Epicor

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?