Compare Adobe vs HelpSystems | IT Central Station

Adobe Based on 47 reviews.	HelpSystems Based on 3 reviews.
Overview
Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.	Information Not Available
Sample Customers
Adobe SendNow: Big Sky Communications Inc. Adobe Sign: Card Assets, St. Paul Federal Credit Union, University Physicians Network, Cygate, Rackspace, Kuhn Krause, Kia Motors America RJMetrics: Me Undies, Chubbies, Jewelscent, Truly Experiences, TeeTurtle, Betty Mills, Harris Farm Markets Adobe Acrobat: State of Hawaii, Academy of Art University, REA Group	AutoMate BPA Server [EOL]: Gorgias Press, InfraSource, PSCU Financial Services, California's Saddleback Memorial Medical Center HelpSystems GoAnywhere MFT: Schumann Printers, The Rural Broadband Association HelpSystems Deliver Now: Empire Merchants, Appvion, Johnson Plastics, Ullico, ITW Filtertek HelpSystems Sign Here: Borgata Hotel Casino & Spa, FRS, Toter
Popular Solutions
Adobe Experience Manager 8 reviews Adobe Connect 4 reviews Marketo 4 reviews	HelpSystems Intermapper 2 reviews HelpSystems AutoMate 1 reviews
Top Comparisons
Docusign vs. Adobe Sign Compared 86% of the time. Aspera Managed File Transfer vs. Adobe SendNow Compared 63% of the time.	Control-M vs. AutoMate BPA Server [EOL] Compared 14% of the time.
Top Industries
Financial Services Firm 18% Marketing Services Firm 15% Comms Service Provider 10% Manufacturing Company 7%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Satyajit Roy
UX Architect at a software R&D company
What is most valuable?: Adaptive wide angle Blur gallery Content aware move The new crop tool Video capabilities...
Read full review of Adobe Creative Suite [EOL] »
Lauren Noll
President / Founder
What is most valuable?: I love that I can create classes and that they are "persistent" which means they can be...
Read full review of Adobe Connect »
Marcantonio Mattano
Marketing & Innovation Director at a tech services company
What is our primary use case?: I have been developing (and teaching) ColdFusion for more than 20 years. I have used...
Read full review of Adobe ColdFusion »
Ian Leon
Designer and Developer at a tech services company
What is our primary use case?: I am a module developer. I also use it to make online stores for e commerce...
Read full review of Magento »
DocDepManager11
Documentation Department Manager
What is most valuable?: The valuable features for us are format control and professional and clear output. The...
Read full review of FrameMaker »

Review 1 of 5

Anonymous User
Computer Services & Infrastructure Manager at a manufacturing company
What is most valuable?: It's difficult to say which feature is the most valuable as there are so many, each a...
Read full review of HelpSystems AutoMate »
Anonymous User
Chief Infrastructure Architect at a non-tech company
What is our primary use case?: It's our default, go-to product for up/down monitoring in real-time. We have seven...
Read full review of HelpSystems Intermapper »

Review 1 of 2

Customer Service

MiguelRuival
Managing Partner and AEM Architect at a tech vendor
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful to get to the...
Read full review of Adobe Experience Manager (AEM) Forms »
Marcantonio Mattano
Marketing & Innovation Director at a tech services company
When needed, the Adobe Support team was helpful, quick, and solved our problems (mainly cluster configuration issues)...
Read full review of Adobe ColdFusion »
Satyajit Roy
UX Architect at a software R&D company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Adobe Creative Suite [EOL] »
Ian Leon
Designer and Developer at a tech services company
I haven’t dealt with technical support.
Read full review of Magento »
Rob Dibble
Owner of Ace Learning and Consulting
A 10 out of 10.
Read full review of Adobe Connect »
Mitchel Mol
CEO / Owner at Aelion - Netherlands
Customer Service: Never had direct contact with Adobe ColdFusion customer service. Technical Support: Never had...
Read full review of Adobe ColdFusion »
Eitan Rapps
Marketing at Kenes Group
Customer Service: I would give customer service a rating of three out of 10. Technical Support: I would give...
Read full review of Marketo »
Anurakt Awasthi
Senior Consultant AEM at a manufacturing company
Six out of 10. The tech support from Adobe is slow to respond and takes a lot of time to fix product related bugs.
Read full review of Adobe Experience Manager »
Mark Beebe
Marketing Campaign Manager
Customer service is prompt, friendly, and generally helpful.
Read full review of Marketo »
Kc Cox
Growth Strategies and Demand Generation Consultant at a marketing services firm
I would give technical support a rating of 5/10.
Read full review of Marketo »
Shelby Knops
Marketing Campaign Manager at a tech vendor
Customer Service: This is where Marketo falls short. Their customer service is awful. Technical Support: OK>
Read full review of Marketo »
Shashikanth Tirumalashetty
Senior Adobe CQ5 / AEM Developer at a tech services company
Customer Service: 9 Out of 10 Technical Support: 9 out of 10
Read full review of Adobe CQ5 »
Lauren Noll
President / Founder
Good.
Read full review of Adobe Connect »
Anonymous User
Head of Marketing at a tech vendor
Customer Service: 8 out of 10 Technical Support: 8 out of 10
Read full review of Marketo »
Santosh Sai
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
DocDepManager11
Documentation Department Manager
The technical support can be rated as rather low.
Read full review of FrameMaker »
Anonymous User
Senior Developer at a tech vendor
Adobe provides good support. If a client faces any issue, through the care account (access once a license is...
Read full review of Adobe Experience Manager »
Carlos Castaneda
Senior AEM/CQ Admin Consultant & Business and Community Development
The technical support for AEM has to be at a very high level to begin with, so, I've worked with some amazing people;...
Read full review of Adobe Experience Manager »
Anonymous User
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »
Anonymous User
MS Candidate and Nonresident Fellow at a international affairs institute
I do not recall using the technical support.
Read full review of Adobe Connect »
Nikhil Verma
AEM Developer / Consultant at a tech services company
The technical support is active in responding but may take a while, depending on the complexity of the issue.
Read full review of Adobe Experience Manager »

Review 1 of 21

Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of HelpSystems Intermapper »

Review 1 of 1

Technical Support

No Data Available

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