Compare Adobe vs HelpSystems | IT Central Station

Adobe Based on 21 reviews.	HelpSystems Based on 3 reviews.
Overview
Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.	Information Not Available
Sample Customers
Adobe SendNow: Big Sky Communications Inc.	AutoMate: Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories AutoMate BPA Server: Gorgias Press, InfraSource, PSCU Financial Services, California's Saddleback Memorial Medical Center
Popular Solutions
Adobe Experience Manager 8 reviews Adobe Connect 4 reviews Adobe ColdFusion 3 reviews	HelpSystems Intermapper 2 reviews AutoMate BPA Server 1 reviews
Top Comparisons
Aspera Managed File Transfer vs. Adobe SendNow Compared 59% of the time.	Control-M vs. AutoMate BPA Server Compared 15% of the time. IBM BPM vs. AutoMate Compared 9% of the time.
Top Industries
Financial Services Firm 18% Marketing Services Firm 15% Comms Service Provider 10% Manufacturing Company 7%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shashikanth Tirumalashetty
Senior Adobe CQ5 / AEM Developer at a tech services company
Valuable Features: Experience Management Digital Content Management Content Authoring Multisite Management ...
Read full review of Adobe CQ5 »
Lauren Noll
President / Founder
Valuable Features: I love that I can create classes and that they are "persistent" which means they can be reused...
Read full review of Adobe Connect »
Satyajit Roy
UX Architect at a software R&D company
Valuable Features: Adaptive wide angle Blur gallery Content aware move The new crop tool Video capabilities...
Read full review of Adobe Creative Suite »
Christopher Poolas
Manager, Virtual Training
Primary Use Case: Creates short training modules and/or videos which look cooler than a PowerPoint file. Our IT...
Read full review of Adobe Captivate »
Anonymous User
Anonymous User at a retailer
Valuable Features:: The product makes it easy to start developing cross-platform HTML5-based applications for...
Read full review of PhoneGap »

Review 1 of 5

Anonymous User
Computer Services & Infrastructure Manager at a manufacturing company
Valuable Features: It's difficult to say which feature is the most valuable as there are so many, each a must-have...
Read full review of AutoMate BPA Server »
CheifInfa259
Chief Infrastructure Architect at a non-tech company
Primary Use Case: It's our default, go-to product for up/down monitoring in real-time. We have seven individual...
Read full review of HelpSystems Intermapper »

Review 1 of 2

Customer Service

Marcantonio Mattano
Marketing & Innovation Director at a tech services company
When needed, the Adobe Support team was helpful, quick, and solved our problems (mainly cluster configuration issues)...
Read full review of Adobe ColdFusion »
Shashikanth Tirumalashetty
Senior Adobe CQ5 / AEM Developer at a tech services company
Customer Service: 9 Out of 10 Technical Support: 9 out of 10
Read full review of Adobe CQ5 »
Anurakt Awasthi
Senior Consultant AEM at a manufacturing company
Six out of 10. The tech support from Adobe is slow to respond and takes a lot of time to fix product related bugs.
Read full review of Adobe Experience Manager »
MiguelRuival
Managing Partner and AEM Architect at a tech vendor
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful to get to the...
Read full review of Adobe Experience Manager (AEM) Forms »
Mitchel Mol
CEO / Owner at Aelion - Netherlands
Customer Service: Never had direct contact with Adobe ColdFusion customer service. Technical Support: Never had...
Read full review of Adobe ColdFusion »
Rob Dibble
Owner of Ace Learning and Consulting
A 10 out of 10.
Read full review of Adobe Connect »
Lauren Noll
President / Founder
Good.
Read full review of Adobe Connect »
Satyajit Roy
UX Architect at a software R&D company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Adobe Creative Suite »
MsCandid4222
MS Candidate and Nonresident Fellow at a international affairs institute
I do not recall using the technical support.
Read full review of Adobe Connect »
Anonymous User
Senior Developer at a tech vendor
Adobe provides good support. If a client faces any issue, through the care account (access once a license is...
Read full review of Adobe Experience Manager »
DocDepManager11
Documentation Department Manager
The technical support can be rated as rather low.
Read full review of FrameMaker »
Carlos Castaneda
Senior AEM/CQ Admin Consultant & Business and Community Development
The technical support for AEM has to be at a very high level to begin with, so, I've worked with some amazing people;...
Read full review of Adobe Experience Manager »
Santosh Sai
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
Nikhil Verma
AEM Developer / Consultant at a tech services company
The technical support is active in responding but may take a while, depending on the complexity of the issue.
Read full review of Adobe Experience Manager »
SeniorSo589c
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »

Review 1 of 15

CheifInfa259
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of HelpSystems Intermapper »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.