Compare Adobe vs VMware | IT Central Station

Adobe Based on 47 reviews.	VMware Based on 990 reviews.
Overview
Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.	VMware, Inc. is a US software company that provides cloud and virtualization software and services, VMware's desktop software runs on Microsoft Windows, Linux, and Mac OS X, while its enterprise software hypervisors for servers, VMware ESX and VMware ESXi, are bare-metal hypervisors that run directly on server hardware without requiring an additional underlying operating system. In 1998, VMware was founded by Diane Greene, Mendel Rosenblum, Scott Devine, Edward Wang and Edouard Bugnion. Greene and Rosenblum, who are married, first met while at the University of California, Berkeley.
Sample Customers
Adobe Experience Manager : Metra	VMware SocialCast: DIRECTV, Atea
Popular Solutions
Adobe Experience Manager 8 reviews Adobe Connect 4 reviews Marketo 4 reviews	vRealize Operations (vROps) 207 reviews vRealize Automation 108 reviews VMware vSAN 85 reviews
Top Comparisons
Liferay Digital Experience Platform vs. Adobe Experience Manager Compared 55% of the time.	Yammer vs. VMware SocialCast Compared 33% of the time.
Top Industries
Financial Services Firm 18% Marketing Services Firm 15% Comms Service Provider 10% Manufacturing Company 7%	Financial Services Firm 12% Comms Service Provider 12% Healthcare Company 7% Manufacturing Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mark Beebe
Marketing Campaign Manager
What is most valuable?: Marketo makes it easy to stay in contact with our base of customers, prospective customers,...
Read full review of Marketo »
Satyajit Roy
UX Architect at a software R&D company
What is most valuable?: Adaptive wide angle Blur gallery Content aware move The new crop tool Video capabilities...
Read full review of Adobe Creative Suite [EOL] »
Santosh Sai
AEM/CQ5 Developer at a non-tech company
What is most valuable?: 3D assets: Repurpose 3D assets to accelerate time to market and save on production costs....
Read full review of Adobe Experience Manager »
Christopher Poolas
Manager, Virtual Training
What is our primary use case?: Creates short training modules and/or videos which look cooler than a PowerPoint...
Read full review of Adobe Captivate »
DocDepManager11
Documentation Department Manager
What is most valuable?: The valuable features for us are format control and professional and clear output. The...
Read full review of FrameMaker »

Review 1 of 5

Greg Schulz
Independent Analyst and Advisory Consultant at Server StorageIO - www.storageio.com
PART I Have you spent time searching the VMware documentation, on-line forums, venues and books to decide how to...
Read full review of vSphere »
Andres Hurtado
Director
What is our primary use case?: Our primary use case is the integration with the platform, so we can use it to...
Read full review of VMware NSX »
Praneet Sardi
Associate Operations at a financial services firm
What is our primary use case?: If we are looking for virtualized an app without any hesitation we can go for this...
Read full review of VMware ThinApp »
Heiko Kirchner
Global manager at a manufacturing company
What is our primary use case?: Manufacturing execution systems (MES) for production sites (production declaration,...
Read full review of VMware Service Manager »
Mohammad Anwar Zahoor
Senior Manager IT - Infrastructure at a construction company
What is most valuable?: Virtual Machine Recovery during DR situation, with automation and easy to use menus and...
Read full review of VMware SRM »

Review 1 of 5

Customer Service

Mark Beebe
Marketing Campaign Manager
Customer service is prompt, friendly, and generally helpful.
Read full review of Marketo »
Eitan Rapps
Marketing at Kenes Group
Customer Service: I would give customer service a rating of three out of 10. Technical Support: I would give...
Read full review of Marketo »
Lauren Noll
President / Founder
Good.
Read full review of Adobe Connect »
Rob Dibble
Owner of Ace Learning and Consulting
A 10 out of 10.
Read full review of Adobe Connect »
Anurakt Awasthi
Senior Consultant AEM at a manufacturing company
Six out of 10. The tech support from Adobe is slow to respond and takes a lot of time to fix product related bugs.
Read full review of Adobe Experience Manager »
Marcantonio Mattano
Marketing & Innovation Director at a tech services company
When needed, the Adobe Support team was helpful, quick, and solved our problems (mainly cluster configuration issues)...
Read full review of Adobe ColdFusion »
Kc Cox
Growth Strategies and Demand Generation Consultant at a marketing services firm
I would give technical support a rating of 5/10.
Read full review of Marketo »
Shelby Knops
Marketing Campaign Manager at a tech vendor
Customer Service: This is where Marketo falls short. Their customer service is awful. Technical Support: OK>
Read full review of Marketo »
Shashikanth Tirumalashetty
Senior Adobe CQ5 / AEM Developer at a tech services company
Customer Service: 9 Out of 10 Technical Support: 9 out of 10
Read full review of Adobe CQ5 »
Satyajit Roy
UX Architect at a software R&D company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Adobe Creative Suite [EOL] »
Mitchel Mol
CEO / Owner at Aelion - Netherlands
Customer Service: Never had direct contact with Adobe ColdFusion customer service. Technical Support: Never had...
Read full review of Adobe ColdFusion »
MiguelRuival
Managing Partner and AEM Architect at a tech vendor
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful to get to the...
Read full review of Adobe Experience Manager (AEM) Forms »
Ian Leon
Designer and Developer at a tech services company
I haven’t dealt with technical support.
Read full review of Magento »
Anonymous User
Senior Developer at a tech vendor
Adobe provides good support. If a client faces any issue, through the care account (access once a license is...
Read full review of Adobe Experience Manager »
Carlos Castaneda
Senior AEM/CQ Admin Consultant & Business and Community Development
The technical support for AEM has to be at a very high level to begin with, so, I've worked with some amazing people;...
Read full review of Adobe Experience Manager »
Anonymous User
Head of Marketing at a tech vendor
Customer Service: 8 out of 10 Technical Support: 8 out of 10
Read full review of Marketo »
Anonymous User
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »
DocDepManager11
Documentation Department Manager
The technical support can be rated as rather low.
Read full review of FrameMaker »
Anonymous User
MS Candidate and Nonresident Fellow at a international affairs institute
I do not recall using the technical support.
Read full review of Adobe Connect »
Santosh Sai
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
Nikhil Verma
AEM Developer / Consultant at a tech services company
The technical support is active in responding but may take a while, depending on the complexity of the issue.
Read full review of Adobe Experience Manager »

Review 1 of 21

Ed Hammond
VP of Systems Operations at Cogolabs Inc.
I've had to use tech support once or twice. It went okay, as with any tech support.
Read full review of VMware vSAN »
Ricardo Seabra
Systems Enginner
I would rate the technical support for this solution an eight out of ten.
Read full review of vRealize Operations (vROps) »
Andres Hurtado
Director
Their technical support is great but I believe that it also has to do with the relationship that we've built with the...
Read full review of VMware NSX »
Avi Saadi
System Administrator at Bezeq
Technical support is great. They help us 24/7.
Read full review of vCloud Director »
Aashish
Principal Technical Consultant at Fujitsu Consulting India
I can give them an 8 out of ten because it is a game-changing technology so we need to add more vSAN engineers to our...
Read full review of VMware vSAN »
Patrick Nadeau
IT Manager at a retailer
Luckily we have never had to use them – that says a lot.
Read full review of vSphere »
Anonymous User
Senior Infrastructure Engineer at United Financial Services
Our experience with technical support has been very good. Every time I've opened up support tickets, I've gotten...
Read full review of vRealize Operations (vROps) »
Eric Schwinger
IT Systems Team Lead at Interstates
We do not really use technical support. We don't have a lot of need to go to technical support for the monitoring...
Read full review of vRealize Operations (vROps) »
Anonymous User
Virtualization Manager at a healthcare company
We have not used tech support with vRNI so far.
Read full review of vRealize Network Insight »
Anonymous User
Lead Engineer at SynchroNet
Once you get to the VSAN team they know what they're doing. Like bar-none. They are incredibly receptive. They’re...
Read full review of VMware vSAN »
Anonymous User
Global Infrastructure Architect at a tech services company
I personally have not yet used technical support.
Read full review of vRealize Operations (vROps) »
Maciej Glowacki
Systems Team Manager at Oil states international
I haven't used technical support, nor do I have a contact that might be able to help if needed. I'm a self-learner,...
Read full review of vRealize Operations (vROps) »
Anonymous User
Senior Systems Architect at a manufacturing company
We haven't had to use their technical support.
Read full review of vRealize Operations (vROps) »
James Jones
IT Manager at a individual & family service
Regarding technical support, because we have a solution architect on board, we have a lot of problems but his...
Read full review of vRealize Automation »
Anonymous User
Founder & CEO at a tech services company
A nine out of 10.
Read full review of vRealize Automation »
Anonymous User
Systems Engineer - VMware at a comms service provider
Technical support was excellent.
Read full review of vRealize Operations (vROps) »
Anonymous User
DevOps Engineer at a pharma/biotech company
I have talked to some folks out of Denver who do a lot of the vRA support. We also use a partner out in the UK who...
Read full review of vRealize Automation »
Anonymous User
Deputy Director of Information Technologies at County of El Dorado, California
Our technical support has been, very good. We had professional services, come in and help us set up the box, from...
Read full review of VMware EVO:RAIL [EOL] »
Anonymous User
Sr. Server Engineer at a financial services firm
The quality is not quite what it used to be since it was outsourced.
Read full review of vSphere »
Anonymous User
System Administrator at a tech services company
Customer Service: VMware support escalation tickets are so slow to answer. Technical Support: It's poor.
Read full review of vSphere »
Anonymous User
Manager of Technical Support at a retailer
I would’ve said it was excellent until the last case. vSphere was running a bit slow, and the last case it took the...
Read full review of vSphere »
Anonymous User
Virtualization Engineer at a healthcare company
I haven't used technical support for vROps.
Read full review of vRealize Operations (vROps) »
Anonymous User
Consultant at a tech services company
Customer Service: Great.Technical Support: Excellent.
Read full review of vSphere »
Anonymous User
Senior Systems Administrator at a university
It's responsive, but a few times we had issues with their tech knowledge and troubleshooting steps. We had to...
Read full review of vSphere »
Anonymous User
System Engineer
Their technical support has been very good to work with. They help us get to where we need to go pretty fast. They're...
Read full review of vRealize Operations (vROps) »
Chris Magee
Pre-Sales Engineer at Secura
The technical support is great. We've used VMware support primarily with our upgrades, and they have been great every...
Read full review of vCloud Director »
Anonymous User
System Engineer II at a retailer
When I have used technical support, they were good. I would rate them as an eight out of 10. They have good people....
Read full review of vRealize Operations (vROps) »
Anonymous User
Sr. System Administrator at a tech company
Customer Service: 8/10. Technical Support: 8/10, however sometimes you have to figure out where the exact problem is...
Read full review of vRealize Operations (vROps) »
Ade OYENUSI
Virtualization Consultant at Vantage ad technologies Ltd
Ideally, somebody using the technical support when I found out the configuration was incorrect. I still received a...
Read full review of vRealize Operations (vROps) »
Anonymous User
Sys Admin at a government
When looking for a vendor I look for a quick response to problems, and reliability. When there is a problem, VMware...
Read full review of vRealize Automation »

Review 1 of 30

Technical Support

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