Compare Adobe vs VMware | IT Central Station

Adobe Based on 51 reviews.	VMware Based on 1064 reviews.
Top Comparisons

Overview
Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.	VMware, Inc. is a US software company that provides cloud and virtualization software and services, VMware's desktop software runs on Microsoft Windows, Linux, and Mac OS X, while its enterprise software hypervisors for servers, VMware ESX and VMware ESXi, are bare-metal hypervisors that run directly on server hardware without requiring an additional underlying operating system. In 1998, VMware was founded by Diane Greene, Mendel Rosenblum, Scott Devine, Edward Wang and Edouard Bugnion. Greene and Rosenblum, who are married, first met while at the University of California, Berkeley.
Sample Customers
Adobe Experience Manager : Metra	VMware SocialCast: DIRECTV, Atea
Popular Solutions
Adobe ColdFusion 3 reviews Magento 3 reviews Adobe Connect 2 reviews	VMware vRealize Operations (vROps) 126 reviews VMware vSphere 81 reviews VMware vRealize Automation (vRA) 77 reviews
Top Industries
Software R&D Company 31% Comms Service Provider 9% Media Company 8% Financial Services Firm 7%	Software R&D Company 29% Comms Service Provider 12% Manufacturing Company 7% Financial Services Firm 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ian Leon
Designer and Developer at a tech services company
What is our primary use case?
I am a module developer. I also use it to make online stores for e commerce businesses. …
Read full review of Magento »
Marcantonio Mattano
Marketing & Innovation Director at a tech services company
What is our primary use case?
I have been developing (and teaching) ColdFusion for more than 20 years. I have used it…
Read full review of Adobe ColdFusion »
Isabella Blankenship
Blogger
What is our primary use case?
Adobe Flash helps my web browser run with an almost seamless SWF content viewing…
Read full review of Adobe Flash »
Amit Singh
Adobe Experience Manager and AEM-Mobile at a tech services company
What is our primary use case?
It is helpful for hybrid applications, generic templates, third-party data…
Read full review of Adobe Experience Manager »
Christopher Poolas
Manager, Virtual Training
What is our primary use case?
Creates short training modules and/or videos which look cooler than a PowerPoint file.…
Read full review of Adobe Captivate »

Review 1 of 5

Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
What is our primary use case?
This product is solid and useful for quick test/dev environments. Found replicating…
Read full review of VMware Workstation »
Anonymous User
User at a tech services company
What is our primary use case?
It's all about centralizing your data and making sure that your data is centralized and…
Read full review of VMware Workspace ONE »
SnrVirtEng3a90
Sr Virtualization Engineer at a healthcare company
What is our primary use case?
Our primary use cases are around deployments supporting DevOps, around service…
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
Sysops Manager at a tech services company
What is our primary use case?
We primarily use the solution for KPI metrics. We use the aggregation of metrics, and…
Read full review of Wavefront by VMware »
GolbalMobi508
Global Mobility Leader at a aerospace/defense firm
What is our primary use case?
We use it for device management. We have an on-premise environment, we are looking to go…
Read full review of VMware AirWatch »

Review 1 of 5

Customer Service

Satyajit Roy
UX Architect at a software R&D company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Adobe Creative Suite [EOL] »
Mitchel Mol
CEO / Owner at Aelion - Netherlands
Customer Service: Never had direct contact with Adobe ColdFusion customer service. Technical Support: Never had...
Read full review of Adobe ColdFusion »
Mark Beebe
Marketing Campaign Manager
Customer service is prompt, friendly, and generally helpful.
Read full review of Marketo »
MiguelRuival
Managing Partner and AEM Architect at a tech vendor
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful to get to the...
Read full review of Adobe Experience Manager (AEM) Forms »
Ian Leon
Designer and Developer at a tech services company
I haven’t dealt with technical support.
Read full review of Magento »
Marcantonio Mattano
Marketing & Innovation Director at a tech services company
When needed, the Adobe Support team was helpful, quick, and solved our problems (mainly cluster configuration issues)...
Read full review of Adobe ColdFusion »
Anonymous User
Marketing Campaign Manager at a tech vendor
Customer Service: This is where Marketo falls short. Their customer service is awful. Technical Support: OK>
Read full review of Marketo »
Anonymous User
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »
Anonymous User
Senior Consultant AEM at a manufacturing company
Six out of 10. The tech support from Adobe is slow to respond and takes a lot of time to fix product related bugs.
Read full review of Adobe Experience Manager »
Anonymous User
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
Anonymous User
Marketing at Kenes Group
Customer Service: I would give customer service a rating of three out of 10. Technical Support: I would give...
Read full review of Marketo »
DocDepManager11
Documentation Department Manager
The technical support can be rated as rather low.
Read full review of FrameMaker »
Anonymous User
AEM Developer / Consultant at a tech services company
The technical support is active in responding but may take a while, depending on the complexity of the issue.
Read full review of Adobe Experience Manager »
Anonymous User
Senior Adobe CQ5 / AEM Developer at a tech services company
Customer Service: 9 Out of 10 Technical Support: 9 out of 10
Read full review of Adobe CQ5 »
Anonymous User
President / Founder
Good.
Read full review of Adobe Connect »
Anonymous User
Growth Strategies and Demand Generation Consultant at a marketing services firm
I would give technical support a rating of 5/10.
Read full review of Marketo »
Anonymous User
Owner of Ace Learning and Consulting
A 10 out of 10.
Read full review of Adobe Connect »
Anonymous User
Head of Marketing at a tech vendor
Customer Service: 8 out of 10 Technical Support: 8 out of 10
Read full review of Marketo »
Anonymous User
Senior Developer at a tech vendor
Adobe provides good support. If a client faces any issue, through the care account (access once a license is...
Read full review of Adobe Experience Manager »
Anonymous User
MS Candidate and Nonresident Fellow at a international affairs institute
I do not recall using the technical support.
Read full review of Adobe Connect »
Carlos Castaneda
Senior AEM/CQ Admin Consultant & Business and Community Development
The technical support for AEM has to be at a very high level to begin with, so, I've worked with some amazing people;...
Read full review of Adobe Experience Manager »

Review 1 of 21

Simbarashe Mazorodze
ICT Infrastructure and Security Services Manager at NATIONAL SOCIAL SECURITY AUTHORITY - NSSA ZIMBABWE
The technical support is superb.
Read full review of VMware vRealize Operations (vROps) »
Trevor Napier
System Administrator at a energy/utilities company
Every now and then, I have to use vSphere technical support. My experience with them has been a positive one overall....
Read full review of VMware vSphere »
DarrylShorts
Infrastructure Architect
vROps tech support is super. Any issue that we've had, even in a how-to perspective, they've been able to assist us....
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Sr. Manager, Open Systems Service Desk at a healthcare company
Technical support has been phenomenal. Most of the time we get to the right person, but not always. We eventually do...
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
Principal Engineer 2 at a tech consulting company
I have never used it.
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
IT Professional
The technical support is okay.
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
Head of IT at Interswitch
I have used the technical support once or twice, and they were good.
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
Network Admin at a healthcare company
I’ve used technical support some; just to start to get to learn it and get it installed. It's an ongoing learning...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Executive Vice President at a construction company
Customer Service: The one customer service issue I have had is almost three months old and still unresolved (that...
Read full review of VMware vSphere »
Anonymous User
Capacity Engineer at a financial services firm
The solution is intuitive so I haven't had the need to use their technical support.
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
IT Technician at a tech services company
Very good, I have opened a few calls with VMware already and I am very satisfied. I like the flexibility to open...
Read full review of VMware vSphere »
Anonymous User
Manager it at Tech elecon
I have not used it to date.
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Cloud Operations Manager at a tech services company
I've not used technical support for vROps.
Read full review of VMware vRealize Operations (vROps) »
Doug White
Systems Engineer at 14 West
We have reached out to VMware tech support on particular issues with vROps. The support has been fine.
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Senior Systems Administrator at a engineering company
I haven't talked very much to the vROps support team at all. I've only had, I think, one open case, and I resolved...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Owner at a tech services company
I rate technical support 6/10.
Read full review of vCloud Director »
Anonymous User
IT Assistant Director at Maryland transportation authority
Very good and knowledgeable. When we call and have an issue, they resolve it pretty quickly. We always reach the...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Senior Systems Engineer at a tech services company
VMware technical support provides a great service.
Read full review of VMware vSAN »
Anonymous User
Asst. manager System Operations
Customer Service: 9/10. Technical Support: 9/10.
Read full review of VMware vSphere »
Anonymous User
Team Leader IT Services VMware
I'll give technical support for vROps a 7/10. Sometimes it takes a bit more effort. We are also a partner. We are at...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Consultor TI
Customer Service: 8/10. Technical Support: 5/10 as the VMware support seem very ignorant.
Read full review of vCloud Director »
Anonymous User
Engineer at a tech services company
I used the technical support during upgrades. They came onsite and are very technical. They are very good
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
IT Operations Manager at a tech services company
Technical support is 10/10.
Read full review of VMware vSAN »
Anonymous User
Software Engineer at a tech services company
Actual support engineers are excellent; however, opening cases is often difficult/frustrating.
Read full review of VMware vSAN »
C7843E
Technical Support at a energy/utilities company
I do not have experience with the technical support team.
Read full review of VMware vSphere »
Anonymous User
Solution Engineer
I have never needed to use technical support.
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
VP at a consultancy
I would probably give the technical support team an 8/10 rating. There is room for improvement probably in terms of...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Director Of IT Infrastructure at a manufacturing company
I haven't used the technical support but my team has. No issues have been escalated to me, so that's a good sign.
Read full review of VMware vSAN »
Luke Kesselring
EVS Engineer 3 at Cabela's
It's good. It's excellent. We haven't had any trouble. If there is something that we have trouble with, call them,...
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
Senior Systems Engineer at PlanSource
In terms of evaluation for technical support from VMware, you get what you pay for. You have 24/7 support which...
Read full review of VMware vSphere »

Review 1 of 30

Technical Support

No Data Available

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Adobe vs VMware

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?