Compare AhnLab vs Trellix

AhnLab

Trellix

Based on 282 reviews.

Sample Customers

Trellix Endpoint Security

inHouseIT, Seagate Technology

Trellix Endpoint Security (ENS)

Tech Resources Limited, Globe Telecom, Rizal Commercial Banking Corporation

Trellix Network Detection and Response

FFRDC, Finansbank, Japan Advanced Institute of Science and Technology, Investis, Kelsey-Seybold Clinic, Bank of Thailand, City of Miramar, Citizens National Bank, D-Wave Systems

Trellix Advanced Threat Defense

The Radicati Group, Florida International University, MGM Resorts International, County Durham andDarlington NHS Foundation Trust

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Popular Solutions

Trellix Endpoint Security

20 reviews

Trellix Endpoint Security (ENS)

29 reviews

Trellix Network Detection and Response

5 reviews

Top Industries

Comms Service Provider

20%

Computer Software Company

18%

Financial Services Firm

13%

Real Estate/Law Firm

Educational Organization

29%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Daniel Durian
Information Security Manager at SM Prime Holdings
The primary use case of the solution is central log management for the company. It allows us to see all the traffic...
Read full review of Trellix ESM »
Juan Muriel
IT Management Specialist at a computer software company
We use the firewalls and the sandbox.
Read full review of Trellix Intrusion Prevention System »
Joseck Wekesa
Partner Account Manager at Trinexia
We primarily use Trellix for drive encryption and malware prevention, but we also use some advanced features, such as...
Read full review of Trellix Endpoint Security (ENS) »
Dinesh Kaarthik
Technical Support Executive at Safezone Secure Solutions Private Limited
The use cases are in Windows-based environment. All the features are available in DLP for that. Now, for Mac and...
Read full review of Trellix DLP »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
We use McAfee for our corporate-issued laptops and desktops. We use a different product on the servers, however, our...
Read full review of Trellix Active Response »

Review 1 of 5

Customer Service

No Data Available

Valerio Favitta
IT Security Specialist at asystel italia
The solution's technical support is good. Whenever I open or raise a ticket with Trellix's support team, I get a...
Read full review of Trellix Endpoint Security »
Marlon Advento
Technical Consultant at Westcon-Comstor
We've reached out to technical support in the past. You can email them and make a ticket or you can call them by...
Read full review of Trellix Intrusion Prevention System »
S M Fazlul Haque
IT Lead Engineer, Information Technology at Banglalink
Technical support has been great. They always help us to resolve any issues. We are quite satisfied with them. If...
Read full review of Trellix Endpoint Security »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
Technical support is okay. Some issues are resolved quickly. Other issues take more time.
Read full review of Trellix Collaboration Security »
Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
Technical support has been fine. We haven't really had any big problems to deal with.
Read full review of Trellix Endpoint Security (ENS) »
LawrenceKwaghga
Deputy Director, Research at NACA
Our IT team requires deployment assistance from the product’s technical support team.
Read full review of Trellix Endpoint Security (ENS) »
Hung-LE
Global Information Technology Security Analyst at Discova
I have experience with the solution's technical support.
Read full review of Trellix Endpoint Detection and Response (EDR) »
AndyChan3
General manager at a tech services company
The technical support from McAfee is about average.
Read full review of Trellix Endpoint Security »
Anonymous User
IT Risk Management Engineer at a financial services firm
Customer Service: We're very happy with customer service. I can go on to the website and get live chat communication...
Read full review of Trellix Endpoint Security »
Anonymous User
VP Cyber Security & IT at a computer software company
Although I am satisified with the technical support, there is room for improvement. The support is not as good as it...
Read full review of Trellix ESM »
Anonymous User
SOC Services Manager at a healthcare company
Their support is okay. It is not bad.
Read full review of Trellix Helix »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of Trellix ESM »
Prashant_Pawar
Principal Architect at LTIMINDTREE
FireEye responds promptly, and their support has been excellent so far.
Read full review of Trellix Endpoint Security (ENS) »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
I rate McAfee support seven out of 10. We haven't opened a ticket with McAfee for the new product, but I would say...
Read full review of Trellix Active Response »
Anonymous User
Information Security Analyst at a energy/utilities company
We're not really that satisfied with technical support. They are too slow to respond. We'd like them to be better. It...
Read full review of Trellix Collaboration Security »
John Matos
Senior Associate at a tech services company
I have not used their support.
Read full review of Trellix Endpoint Security »
Anonymous User
General Manager at a tech services company
I rate Trellix support nine out of 10.
Read full review of Trellix Endpoint Security »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of Trellix Network Detection and Response »
Roberto Taborga
Manager at a tech company
Technical support is really great. The support is generally very fast, responding within one day.
Read full review of Trellix Endpoint Security (ENS) »
SaiKiran
Presales Engineer at Vincacyber
Support is good. They provide a swift response.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Technical Support Specalist at a government
Customer Service: I've not had to contact customer support. Technical Support: I've not had to contact tech support.
Read full review of Trellix Endpoint Security »
Manoj Chitgopeker
Region Head - S1@Dimension Data India at a computer software company
I'm not sure if the technical teams have done so, but I haven't contacted technical support.
Read full review of Trellix Endpoint Security (ENS) »
Ala Khalil
PreSales Director at a marketing services firm
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of Trellix Network Detection and Response »
Ritchelle Cortez
Technical Presales Consultant - Solutions Architect at Nexus Technologies,Inc.
My personal experience with technical support is limited, but we have a good working relationship with them. In the...
Read full review of Trellix Endpoint Security (ENS) »
Syed Mohsin Ali
Team Leader Network and Mail Team at a energy/utilities company
They have two different kinds of support. One is enterprise support and one is normal support. They charge more for...
Read full review of Trellix Endpoint Security »
Shahid Abuareeb
Delivery Manager at Jlogic Innovations
Tech support is not as helpful as they were in the past.
Read full review of Trellix Endpoint Security »
Anonymous User
IT Administrator at a construction company
Customer Service: Customer service responds well. Technical Support: Technical service is also responsive.
Read full review of Trellix Endpoint Security »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security »
Anonymous User
Managing Director at a computer software company
We have used technical support in the past and I find that their response time can be a little bit slow. Also, they...
Read full review of Trellix Endpoint Security »
Anonymous User
Senior Manager Information Technology at a pharma/biotech company
We are working with McAfee on support issues that we have encountered.
Read full review of Trellix Active Response »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.