Alcatel-Lucent Enterprise vs NICE

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Alcatel-Lucent Enterprise
Based on 40 reviews.
NICE
Based on 36 reviews.
Overview
Alcatel-Lucent S.A. is a French global telecommunications equipment company, headquartered in Boulogne-Billancourt, France. The company focuses on fixed, mobile, and converged networking hardware, IP technologies, software and services, with operations in more than 130 countries. It had been named Industry Group Leader for Technology Hardware & Equipment sector in the 2014 Dow Jones Sustainability Indices review Alcatel-Lucent also owns Bell Laboratories, one of the largest research and development facilities in the communications industry, whose employees have been awarded eight Nobel Prizes and the company holds in excess of 29,000 patents.
NICE Systems, Limited is an Israel-based company, specialising in telephone voice recording, data security, and surveillance. As well as systems that analyse this recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. On July 28, 2009, Ze'ev Bregman was appointed as CEO, replacing Haim Shani, who stepped down to become the general manager of the Ministry of Finance of the State of Israel.
Sample Customers
Alcatel-Lucent OmniTouch Interactive Voice Response
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
NICE CXone
MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
Popular Solutions
Top Industries
Comms Service Provider
18%
Computer Software Company
12%
Government
8%
Manufacturing Company
6%
Financial Services Firm
26%
Computer Software Company
13%
Comms Service Provider
8%
Healthcare Company
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
Review 1 of 30
Review 1 of 27
Technical Support
No Data Available
No Data Available
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