Compare Alert Logic vs CyberArk | IT Central Station

Alert Logic Based on 6 reviews.	CyberArk Based on 113 reviews.
Top Comparisons

Overview
Information Not Available	CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.
Sample Customers
Barkly [EOL]: TalkTalk, Monadnock Regional School District	CyberArk Endpoint Privilege Manager: Clearstream, McKesson, Boston Childrens Hospital Centrify Endpoint Services [EOL]: Apttus
Popular Solutions
Barkly [EOL] 1 reviews	CyberArk PAS 14 reviews CyberArk Enterprise Password Vault 12 reviews CyberArk Endpoint Privilege Manager 4 reviews
Top Industries
Computer Software Company 32% Comms Service Provider 13% Media Company 11% Financial Services Firm 5%	Computer Software Company 32% Comms Service Provider 17% Financial Services Firm 8% Insurance Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Matt_Dunleavy
Senior System Administrator at a tech vendor
What is our primary use case?
It's an antivirus program, so it just is there and makes sure that nothing bad comes up.…
Read full review of Barkly [EOL] »

Review 1 of 1

WarranGrin
Enterprise Cyber Security Advisor at a energy/utilities company
How has it helped my organization?
Day-to-day, normally when administrative access is required for a user, they have a…
Read full review of CyberArk Endpoint Privilege Manager »
GerryOwens
Founder at GoTab IT Risk Services
How has it helped my organization?
From an industry perspective, you continue to see the headlines in the media about…
Read full review of CyberArk PAS »
Oupa Mpe
Solutions Architect at a tech services company
What is our primary use case?
We primarily use Centrify for authentication in a Linux environment.
What is most
…
Read full review of Centrify Endpoint Services [EOL] »
Anonymous User
Engineer
What is our primary use case?
We are still testing this solution, but our main use case is for integrating multiple…
Read full review of Idaptive »
Anonymous User
PAM Architect at a tech services company
What is our primary use case?
I'm an integrator and we identify and provide performance discovery, and we select the…
Read full review of CyberArk Enterprise Password Vault »

Review 1 of 5

Customer Service

Chauncey Taylor
Network Security Engineer at MODEC, Inc.
Technical support is pretty decent with Alert Logic. The engineers behind the scenes, when I have called them, have...
Read full review of Alert Logic »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support.
Read full review of Alert Logic »
Mark Summers
DevOps Engineer at Upland Software
I go internally into the business for technical support rather than using the supplier for technical support.
Read full review of Alert Logic »
Matt_Dunleavy
Senior System Administrator at a tech vendor
I have used Barkley's technical support and it is helpful but there's a bit of a delay in the response time. Because...
Read full review of Barkly [EOL] »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of Alert Logic »

Review 1 of 5

KunalChandel
Corporate Vice President at a insurance company
We've had good relationships with their technical department. My team usually does more engineering. We work with...
Read full review of CyberArk PAS »
WarranGrin
Enterprise Cyber Security Advisor at a energy/utilities company
Overall, I would rate technical support at seven out of 10. We have had some major issues with the tool, but we have...
Read full review of CyberArk Endpoint Privilege Manager »
karthikrajaraj
Technical Director at Unique Performance Techsoft Pvt Ltd
Excellent customer support.
Read full review of CyberArk PAS »
MariuszWalo
Presales Engineer/Network Security Technical Consultant at a tech services company
I've never had to reach out to technical support.
Read full review of CyberArk Enterprise Password Vault »
Song Ye
Senior System Engineer at a transportation company
We open the cases. We have made phone calls. We have engaged the professional services and the consulting services to...
Read full review of CyberArk PAS »
Eli Galindo
Data Security Analyst II at a financial services firm
The technical support is good at communicating. I learned a lot yesterday about how to figure out a support case...
Read full review of CyberArk PAS »
Sumit Batabyal
Security Team Lead at a tech services company
They are very helpful for us whenever we have any questions.
Read full review of CyberArk PAS »
Dan Hines
Senior Technologist at a retailer
Technical support has been excellent. They have been really good and knowledgeable. They come out and help us out....
Read full review of CyberArk PAS »
GerryOwens
Founder at GoTab IT Risk Services
CyberArk is a growing company and their technical support has continued to grow and mature across the organization....
Read full review of CyberArk PAS »
Anonymous User
Identity and Access Management Engineer at a energy/utilities company
Technical support is very good. We have had a technical account manager (TAM) in the past, and have worked directly...
Read full review of CyberArk PAS »
Anonymous User
Information Security Advisor at a insurance company
CyberArk technical support is top notch. They provide ticketing and immediate escalation of issues, as well as direct...
Read full review of CyberArk PAS »
Anonymous User
Technology Architect at a renewables & environment company
We called technical support a few times and they came back to us very quickly. They fixed our problems very quickly....
Read full review of CyberArk PAS »
Anonymous User
Junior Product Consultant at a tech services company
We're pretty satisfied with technical support. They are helpful. I find them knowledgable and responsive and I've...
Read full review of CyberArk PAS »
Jack Gammon
Security Analyst at a financial services firm
The technical support is great. They are very responsive.
Read full review of CyberArk PAS »
Anonymous User
Director Information Security at a insurance company
I evaluate the technical support very highly. Although, the individuals who we worked with were very technical. If...
Read full review of CyberArk PAS »
Varun_Sahu
Senior Associate at a consultancy
The technical support has been tremendous. They try to resolve the issue as soon as possible, but sometimes I would...
Read full review of CyberArk PAS »
Anonymous User
Advanced CyberArk Specialist at a tech services company
Customer Service: Customer service is very responsive and they are willing to help you with any deployment decisions,...
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
Threat Protection Architect at a consumer goods company
Very good always reactive. The commercial part was more difficult.
Read full review of CyberArk PAS »
Anonymous User
Senior Consultant at a tech services company
It's hard to find competent resellers/support.
Read full review of CyberArk PAS »
Anonymous User
PAM Architect at a tech services company
Technical support is awesome! CyberArk has excellent technical support. They may not be timely. They're not quick,...
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
Senior Consultant (CyberArk) at a financial services firm
Technical support is excellent; one of the most knowledgeable and well-trained support staff.
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
Senior Manager - Privileged Access Management at a tech services company
We get excellent feedback from customer service, irrespective of the level of issues raised.
Read full review of CyberArk PAS »
Anonymous User
Security Architect at a financial services firm
We did not need to contact technical support.
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
IT Security Specialist at a tech services company
Very good.
Read full review of CyberArk PAS »
Anonymous User
Network Security Consultant at a comms service provider
Due to meaningless error messages, it is not possible to repair non-trivial errors without support. However, with...
Read full review of CyberArk Enterprise Password Vault »
Rahsaan Knights
Information Security Analyst III at a healthcare company
In the beginning (early 2017), we had some issues. We would have a discrepancy in what user support was telling us....
Read full review of CyberArk PAS »
Paul Stapleton
Enterprise Architect at a tech services company
Technical support is fine, they are better than what they used to be.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
IT Security Analyst at a mining and metals company
We use their technical support all the time. It is a little slow to start a case. Then, once you get through that...
Read full review of CyberArk PAS »
Anonymous User
IT Admin at a tech company
The technical support is good.
Read full review of CyberArk PAS »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of CyberArk PAS »

Review 1 of 30

Technical Support

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Alert Logic vs CyberArk

What is our primary use case?

How has it helped my organization?

How has it helped my organization?

What is our primary use case?

What is most

What is our primary use case?

What is our primary use case?