Compare Alorica vs IBM | IT Central Station

Alorica	IBM Based on 920 reviews.
Overview
Information Not Available	International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.
Sample Customers
Alorica Contact Management Outsourcing: Customer Care NCO Contact Management Outsourcing: Public Utility Commission	IBM Contact Management Outsourcing: ChannelPace IBM Order-to-Cash BPO: Lion Brewery (Ceylon) PLC, Animas
Popular Solutions
	IBM MQ 76 reviews IBM Spectrum Protect 65 reviews IBM FileNet 58 reviews
Top Comparisons
Teleperformance Contact Management Outsourcing vs. Alorica Contact Management Outsourcing Compared 24% of the time. Alorica Contact Management Outsourcing vs. NCO Contact Management Outsourcing Compared 86% of the time.	Alorica Contact Management Outsourcing vs. IBM Contact Management Outsourcing Compared 30% of the time.
Top Industries
No Data Available	Financial Services Firm 26% Comms Service Provider 8% Manufacturing Company 6% Marketing Services Firm 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Ludo van der Marel
Sr. Tivoli WLA admin at a logistics company
Valuable Features: Workload automation (WLA) these days is no static business. It’s all about running the right...
Read full review of IBM Workload Automation »
Joseph Pizzitola
VIP it and security at Imagining business machines llc
Valuable Features: I really like the files and the wikis, since we use that heavily in my department. Throughout...
Read full review of IBM Connections »
Bengt Lindblad
ClearCase and engineering tools administrator at a comms service provider
Valuable Features: I really appreciate the MultiSite feature. It is important to us due to the global nature of our...
Read full review of IBM Rational ClearCase »
Richard Rijnders
Systems architect at Firstsys
Valuable Features: It is an appliance: it's very secure You can't install software on it It's not really hackable:...
Read full review of IBM WebSphere BPMS »
C832
COO at a tech services company
Primary Use Case: We usually use Storwize for SMB customers, when they need small but reliable storage and fast...
Read full review of IBM Storwize »

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Customer Service

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Shruti Seth
Associate - Projects at a tech services company
It's above average.
Read full review of IBM Rational Performance Tester »
Sidney Monteiro
Information Security Analyst at a tech services company
On a "bad, good, and excellent" scale, I rate it as good.
Read full review of IBM Guardium »
Jennifer Lipes
Recruiter at a engineering company
The technical support with IBM is very responsive. I don’t usually open tickets anymore, but in the past I was...
Read full review of IBM Kenexa »
Nayab Akbar
IAM Consultant at a tech services company
I would give IBM technical support a rating of 9/10.
Read full review of IBM Security Privileged Identity Manager »
Bob Edis
Principal Consultant at a tech services company
Customer Service: It's poor. Technical Support: It's poor.
Read full review of IBM InfoSphere MDM »
Prasoon Nigam
Security Consultant at a consultancy
I would rate tech support a seven out of 10.
Read full review of IBM Security AppScan »
MarcoEnsing
IBM Technical Software Specialist at a tech services company
Level 1 support sometimes can be a tough hurdle to tackle. Once you have reached Level 2 and Level 3 support,...
Read full review of IBM Connections »
Sebastian Osterc
Member at CIFAL Argentina
I have not used technical support.
Read full review of IBM QRadar »
Jeff Wellstead
Partner - Digital People Practice at Digital Works Group
We received excellent technical support. IBM is working hard to ensure that this product line goes to market with...
Read full review of IBM Kenexa »
Anonymous User
Senior IT Consultant at a marketing services firm
Customer Service: The customer service is very reliable and efficient, I would rate it as 8/10. Technical Support:...
Read full review of IBM InfoSphere BigInsights »
Enterpriec48
Enterprise Storage Consultant at a tech services company
Technical support has been great. I've been using it for 15 years.
Read full review of IBM Spectrum Virtualize »
SeniorMic699
Senior Middleware Engineer at a tech services company
I have used the technical support around one or two times, but not that much. I did have some meetings scheduled with...
Read full review of IBM MQ »
Anonymous User
Senior Manager of IT at a retailer
Technical support is good.
Read full review of IBM Cognos »
SalesEnge92b
Sales Engineer at a tech vendor
I have not had to use tech support.
Read full review of IBM Watson Explorer »
SrConsultant671
Senior Consultant - IBM SPM Cognos Solution Specialist at a software R&D company
Technical support is excellent.
Read full review of IBM Cognos »
Analyst220
Analyst in XBRL Projects at a financial services firm
Customer Service: It's good. Technical Support: We are more expert than they are.
Read full review of IBM Cognos »
SystemsA2608
Systems admin at a non-profit
We have used the technical support. It took us some time to resolve issues. It could be better.
Read full review of IBM Connections »
Samir Guragain
Senior Middleware Engineers
The technical support was helpful when I used them.
Read full review of IBM BPM »
vicepres8728
Vice President And Global Head Of Alliances And Partnerships at a tech services company
I would give technical support a rating of 10/10. They are fabulous. In fact, they come on site and even help you...
Read full review of IBM Rational Test Virtualization Server »
Anonymous User
Lead Security Infrastructure Engineer at a financial services firm
Better than average versus their competitors.
Read full review of IBM QRadar »
SenRpt3074
IT Manager Information Communication Technology
I haven't used it but the team has. I think they found it very helpful, and got back to them in a reasonable period...
Read full review of IBM Cognos »
Infrastrb391
Infrastructure manager at a financial services firm
Some of our work is actually outsourced to IBM for the hardware. The hardware works fine, the Power hardware, it's...
Read full review of IBM Power Systems »
ggekko
Enterprise Architect at a tech company
Customer Service: Customer service has been better than adequate. Technical Support: I rate technical support highly.
Read full review of IBM Rational System Architect »
InfraSysEng408
System Engineer, Infrastructure at a media company
7/10; technical support is virtually impossible to get via direct phone call. You have to rely on trouble tickets and...
Read full review of IBM Workload Automation »
AppDev993
Application Developer at a healthcare company
Customer Service: 6/10 Technical Support: 7/10
Read full review of UrbanCode Deploy »
Erin Jostes
Application Systems Security Tech at a tech services company
Customer Service: I have only requested support twice and each time support was very good once I was given a...
Read full review of IBM QualityStage »
SrSolArchitect206
Sr. Solution Architect at a tech services company
Customer Service: Very good customer support. Timely responses and updates. Technical Support: Very good technical...
Read full review of IBM Rational DOORS Next Generation »
Nagesh Rao
Solution Architect at O.C. Tanner
The technical support is good. We just have to be conscious on the escalation part, i.e., if it's a Level 1 or Level...
Read full review of IBM B2B Integrator »
Kapil Sharma
Technical Lead at a tech services company
I would rate the technical support at seven out of 10. We have our own SLAs and they have their own SLAs and things...
Read full review of Netezza »
technica1186
IT Architect at a retailer
Technical support is very good. Whenever we have a question, they are very responsive.
Read full review of IBM MQ »

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Technical Support

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