Compare Alorica vs IBM | IT Central Station

Alorica	IBM Based on 1243 reviews.
Overview
Information Not Available	International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.
Sample Customers
Alorica Contact Management Outsourcing: Customer Care NCO Contact Management Outsourcing: Public Utility Commission	IBM Contact Management Outsourcing: ChannelPace IBM Order-to-Cash BPO: Lion Brewery (Ceylon) PLC, Animas
Popular Solutions
	IBM Spectrum Protect 68 reviews IBM MQ 63 reviews IBM QRadar 59 reviews
Top Comparisons
Teleperformance Contact Management Outsourcing vs. Alorica Contact Management Outsourcing Compared 24% of the time. Alorica Contact Management Outsourcing vs. NCO Contact Management Outsourcing Compared 86% of the time.	Alorica Contact Management Outsourcing vs. IBM Contact Management Outsourcing Compared 30% of the time.
Top Industries
No Data Available	Financial Services Firm 27% Marketing Services Firm 8% Comms Service Provider 7% Insurance Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Joseph Pizzitola
VIP it and security at Imagining business machines llc
What is most valuable?
I really like the files and the wikis, since we use that heavily in my department. Throughout…
Read full review of IBM Connections »
Michiel Jeuken
IT Architect at a energy/utilities company
What is most valuable?
Data model development: This has built-in ways to create multiple, separate solution data…
Read full review of IBM System Architect »
Shariq Nadeem
Consultant at a financial services firm
What is most valuable?
The simplicity of the GUI is the most valuable feature for us.
How has it helped my
…
Read full review of IBM Workload Automation »
Paul Heath
IBM Maximo Control Desk Manager at a tech services company
What is our primary use case?
The main use is help desk. But we also use it for asset management, catalog offering,…
Read full review of IBM Maximo »
MartinCarnegie
Senior Consultant at a tech services company
What is most valuable?
Patching support: IBM BigFix supports most of the major OSs with natively packages patches.…
Read full review of BigFix »

Review 1 of 5

Customer Service

No Data Available

Jop De Graaf
IBM Tivoli Certified Instructor, Certified Exam Reviewer & Consultant at a tech services company
I would rate technical support as follows based on these categories: * Help in own language (Dutch): 7/10. * Speed:...
Read full review of IBM Spectrum Protect »
Abdel Moneim Emad
Enterprise Solutions Architect at Intercom Enterprises
IBM Knowledge Base is more than enough, I never asked them for support.
Read full review of IBM Db2 »
BharathiRaja
Application Development Team Lead at a tech services company
I would give their technical support an eight and a half out of 10 as a rating.
Read full review of IBM BPM »
Saagar Bhavsar
AGM IT/SAP at a transportation company
Customer Service: Customer service is 4/10. Technical Support: Technical support is 5/10.
Read full review of IBM Lotus Domino »
Alfred Morgan Jones
Senior Systems Consultant at a tech services company
I was lucky to have a very good relationship with the local IBM storage support experts. The implementations were...
Read full review of IBM Storwize »
Suraj Neupane
Cognos Developer at a university
It's a mix. Some support agents are very good while some don't have a clue of what's going on.
Read full review of IBM Cognos »
Shuchita Tripathi
Senior Analyst at a healthcare company
Excellent. You always get the proper response.
Read full review of IBM Rational Quality Manager »
Wouter Huitema
Dev Ops Applications at Delta Lloyd
Technical support is pleasant to work with and always available.
Read full review of IBM BPM »
Sello Ndhlovu
Manager - Enterprise Information at a government
We've never encountered any critical issues that required technical expertise except when the server crashed. We had...
Read full review of IBM MQ »
Pedro Emiliano
Line Of Business Manager for Storage and Backup at Compta IS
Customer service is a plus, always giving an answer with skillful personnel. There is really good technical support.
Read full review of IBM Spectrum Protect »
Pavan Kumar Maddali
Senior Cognos Developer at ADP
Customer Service: 4/5 Technical Support: I would give their technical support a 6/10 rating (actually, it varies from...
Read full review of IBM Cognos »
Michael West
Senior Storage Engineer at ADT Corporation
Technical support is effective and helpful. We were having some bottleneck issues with our DS8800, and it turned out...
Read full review of IBM Spectrum Virtualize »
Anonymous User
IBM Business Manager at a tech vendor
Tech support is responsive. With the local support I get all the help I need. I'm a former IBMer, so I know the right...
Read full review of IBM Security AppScan »
Anonymous User
Aix engineer at a tech services company
We have CE's and they're awesome. Scale of one to 10, they're tens.
Read full review of IBM Power Systems »
Anonymous User
Senior Manager - Data Quality and Governance
I would rate the tech support a five, on a scale of one to ten. It is obviously not that great.
Read full review of Netezza »
Anonymous User
Manager of Online Web Services Team at a financial services firm
Customer Service: Very good. Technical Support: It depends on who you get. Some Level One technicians are better than...
Read full review of IBM Tivoli Access Manager [EOL] »
Anonymous User
Systems Administrator at a government
We have used technical support. We had a few performance issues coming up with the new version. IBM jumped on the...
Read full review of IBM Spectrum Protect »
Anonymous User
Senior Solutions Architect at a tech services company
I haven't used technical support and none of my customers have had to call technical support on a V9000 yet. That...
Read full review of IBM FlashSystem »
Anonymous User
Consultant
Not applicable.
Read full review of IBM Cognos »
Anonymous User
CEO at a government
Support: I'll just leave it at "good."
Read full review of IBM Security AppScan »
Anonymous User
Senior information security analyst at PFG
It's pretty good. Sometimes you have to fight through those first couple of walls to get somebody. But they're there...
Read full review of IBM Guardium »
Vikas Salvi
Systems Administrator at a healthcare company
We have used the technical support, but we are more concerned about the response time. For example, we have severity...
Read full review of IBM MQ »
Anonymous User
Senior Enterprise Solutions Architect at a insurance company
IBM scheduled weekly - sometimes bi-weekly - meetings to review the status with open PMRs. They also provided on-site...
Read full review of IBM Connections »
Anonymous User
SVP Organizational Development at a non-tech company
I haven't personally used technical support. I think my team has.
Read full review of IBM Kenexa »
Ankur Katiyar
Project Manager at a tech services company
The IBM Technical Support model is satisfactory.
Read full review of IBM Db2 »
Anonymous User
Sr. Systems Programmer at Sharp
We have an arrangement with IBM. They come out and they do the disk drive replacement, which they haven't have to do...
Read full review of IBM XIV »
Anonymous User
Senior Specialist/Analyst at a aerospace/defense firm
Customer Service: Customer service suffered everytime Rational DOORS changed its organizational structure (i.e. from...
Read full review of IBM Rational DOORS »
Anonymous User
Systems Administrator at Grenfell Campus
Technical support is above standard in regards to the Exchange part. In our organization, we have backup...
Read full review of IBM Spectrum Protect »
Anonymous User
Senior security analyst at a financial services firm
I've opened PMRs before. They're usually pretty responsive. The guys usually have pretty good knowledge, and they'll...
Read full review of IBM QRadar »
Anonymous User
VMware & Storage Design Lead at a university
Can’t rate it as we never had to use it.
Read full review of IBM Db2 »

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Technical Support

No Data Available

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Alorica vs IBM

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