Compare Alorica vs IBM | IT Central Station

Alorica	IBM Based on 1232 reviews.
Overview
Information Not Available	International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.
Sample Customers
Alorica Contact Management Outsourcing: Customer Care NCO Contact Management Outsourcing: Public Utility Commission	IBM Contact Management Outsourcing: ChannelPace IBM Order-to-Cash BPO: Lion Brewery (Ceylon) PLC, Animas
Popular Solutions
	IBM MQ 78 reviews IBM Spectrum Protect 66 reviews IBM QRadar 57 reviews
Top Comparisons
Teleperformance Contact Management Outsourcing vs. Alorica Contact Management Outsourcing Compared 24% of the time. Alorica Contact Management Outsourcing vs. NCO Contact Management Outsourcing Compared 86% of the time.	Alorica Contact Management Outsourcing vs. IBM Contact Management Outsourcing Compared 30% of the time.
Top Industries
No Data Available	Financial Services Firm 26% Comms Service Provider 8% Manufacturing Company 6% Marketing Services Firm 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Matthew Rybak
Operations Specialist at Fairfax Data Systems
What is our primary use case?: Most of the algorithms in IBM Datacap are for capturing information on physical,...
Read full review of IBM Datacap »
Paul Heath
IBM Maximo Control Desk Manager at a tech services company
What is our primary use case?: The main use is help desk. But we also use it for asset management, catalog...
Read full review of IBM Maximo »
AnimeshJain
Head of Process Innovation and Robotic Automation at a tech services company
What is our primary use case?: There are a lot of legacy applications which are not modernized in terms of exposing...
Read full review of IBM Robotic Process Automation »
Anonymous User
Technical Assoc at a financial services firm
What is our primary use case?: We use it a lot for sharing file systems between several Red Hat and AIX servers. It...
Read full review of IBM Spectrum Scale »
Anonymous User
Senior Manager of Infrastructure at a retailer
What is most valuable?: I especially value the complete traceability and ease of use with Microsoft Word. • How...
Read full review of IBM Rational RequisitePro [EOL] »

Review 1 of 5

Customer Service

No Data Available

Abhishek Longia
Technical Specialist - DEVOPS at a financial services firm
Customer Service: Customer service is good, as opposed to earlier products where recreating the problem on the IBM...
Read full review of UrbanCode Deploy »
Luis Yndigoyen
Partner at a tech services company
The technical support is good enough.
Read full review of IBM QRadar »
Mark Cecil
Systems Engineer V, Enterprise Storage Systems at a financial services firm
Good, though not much tech support has been needed.
Read full review of IBM XIV »
Setembrino Lusa
Engenheiro de Software - DevOps - Agile - Application Lifecycle Management Practice Specialist at a tech services company
Customer Service: Very good, attention and velocity to understand and solve issues. Technical Support: Very good,...
Read full review of IBM Rational Quality Manager »
Anup Varma
IBM BPM | Front end Engineering | MonogoDB | Angular | Node.js at a tech services company
I would give them a seven out of 10. The organization that I'm associated with is an IBM partner, so we have priority...
Read full review of IBM BPM »
Anonymous User
VP Shared Services at a financial services firm
Technical support is not bad. But the problem with the technical support is that it is time zone-based. So, if we...
Read full review of IBM FileNet »
Amr Elakkad
Business Development Manager at a tech services company
I am dependent on my team for support of this product.
Read full review of IBM Guardium »
Anonymous User
Application Architect at a healthcare company
Our admins have used support in the past. As far as I know, they are satisfied with it. It's pretty solid and it's...
Read full review of IBM MQ »
Anonymous User
People Systems Partner at Biogen
I have used technical support sometimes. It's good. It's very responsive. I have a CSM, so I have personalized...
Read full review of IBM Kenexa »
Anonymous User
Sr. Solution Architect or Program Manager at a financial services firm
Level of support with IBM WebSphere products, including IBM WebSphere Commerce server, IBM WebSphere Portal server,...
Read full review of IBM MQ »
Anonymous User
Test Lead at a tech services company
Not applicable.
Read full review of IBM Rational Quality Manager »
Anonymous User
Director of technology at a financial services firm
I don’t personally use it, but the company uses support all the time.
Read full review of IBM Connections »
Adrian Toth
Service Now Consultant at a tech services company
I would give the technical support a 8/10 rating. Sometimes, there are long running support tickets (for 6-8 months)...
Read full review of IBM Tivoli Access Manager »
Anonymous User
Graduate Research Assistant at a university
Deployments and issues with the TWS server were handled by a different team. Other than periodic maintenance outages,...
Read full review of IBM Workload Automation »
Anonymous User
Vice President, Talent at a retailer
I personally haven't used tech support. I know that my folks particularly on the tell-it-as-it-is side have used it,...
Read full review of IBM Kenexa »
Anonymous User
ClearCase and engineering tools administrator at a comms service provider
IBM's support of ClearCase is slipping. As they move to newer solutions, they are often stretched thin. However, they...
Read full review of IBM Rational ClearCase »
Yanting Wang
Phd Student
I have not needed to use technical support. I got CPLEX from my teacher and if I have any problems I go to him for help.
Read full review of IBM ILOG CPLEX Optimization Studio »
Peter Torok
Senior Storage Analyst at a financial services firm
Technical support is very good.
Read full review of IBM Spectrum Virtualize »
Anonymous User
Program Manager, Talent Acquisition at a retailer
Technical support is good, responsive and efficient. We always get same-day response on our tickets. We may not...
Read full review of IBM Kenexa »
Wael Alhasan
Middleware Architect at a financial services firm
Tech support is very good, but it takes time to resolve any issue.
Read full review of IBM Integration Bus »
Anonymous User
Software Engineer at a aerospace/defense firm
Technical support is good. We rely on them a lot. We think of them as a partner. They're excellent, for the most...
Read full review of IBM FileNet »
Anonymous User
Storage Engineer at a health, wellness and fitness company
Technical support is good, for the most part. It's rather difficult to get through to all the representatives before...
Read full review of IBM Spectrum Protect »
Anonymous User
System administrator at a healthcare company
I personally haven't used the technical support, perhaps my company did.
Read full review of IBM Connections »
Anonymous User
Solutions Architect at Key Information Systems
Technical support will always be a challenge. The biggest thing is you have to be very clear in defining what your...
Read full review of IBM Spectrum Protect »
Anonymous User
Head of Data Analytics at a manufacturing company
Customer Service: Better, but I must say that it's not as good as my experience with Oracle's.Technical Support: Good.
Read full review of IBM Cognos »
Shawn Daniel
Project Engineer at a tech services company
The support from IBM is good. It sometimes takes them a while to identify and come up with a workaround which can...
Read full review of IBM BigFix »
Narendra Kumar
Senior Technical Engineer at a consultancy
In terms of technical support, we had some troubles when we reached out to them, especially with IBM Europe. For the...
Read full review of IBM Spectrum Protect »
Anonymous User
IT Specialist at a wholesaler/distributor
We've had good luck with the MQ people at IBM, in helping us resolve problems.
Read full review of IBM MQ »
Kip Gilmore
Aix lead at a manufacturing company
Technical support is good. When you find the right people, they are very knowledgeable. But you have to know to get...
Read full review of IBM Power Systems »
Ketankumar Thakkar
Sr. Security Engineer
I would say eight and a half out of 10. I've been in this Guardium stuff for the last 10 to 11 years. I have worked...
Read full review of IBM Guardium »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.